Kel Phonharath
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Newton Pho
01.2023 - 06.2023
- Provided outstanding service to an average of 15+ guests per shift in a fast-paced dining environment
- Accurately entered orders into the POS system, ensuring timely and correct preparation and delivery of dishes
- Developed and maintained in-depth knowledge of pho varieties, ingredients, and preparation methods
- Maintained a clean and organized dining area and service station
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Associate (Seasonal)
Tilly's
06.2020 - 08.2020
- Provided exceptional customer service to enhance shopping experiences for diverse clientele
- Consistently achieved and exceeded sales targets by utilizing product knowledge and effective upselling techniques
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained a comprehensive understanding of current fashion trends, inventory, and merchandise
- Assisted in creating and maintaining visually appealing store displays and merchandising
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High school diploma -
Canyon Del Oro High School
Tucson, AZ06.2021
Skills
- Upselling and cross-selling products or services effectively
- Exceptional customer service
- Strong Work Ethic
- Cash Handling
- Cleanliness standards
- Order Accuracy
- Performance Improvement
- Daily specials memorization
- Memory retention
Timeline
Server
Newton Pho
01.2023 - 06.2023
Sales Associate (Seasonal)
Tilly's
06.2020 - 08.2020
High school diploma -
Canyon Del Oro High School
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