Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AccountManager
Johnny Womack

Johnny Womack

Palm Bay,FL

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

23
23
years of professional experience

Work History

Assistant General Manager

Andretti Thrill Park
11.2018 - 01.2023
  • Trained and oversaw managers to ensure productive day-to-day operations.
  • Handled cash accurately and prepared deposits. Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Motivated, trained and disciplined employees to maximize performance.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Monitored staff training, scheduling and shift changes.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests

Guest Service Manager

Applied Building Development (ABD, INC.)
06.2007 - 10.2018
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Delivered feedback to CEO regarding employee performance and training needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Prepared weekly employee work schedules for team members.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Understood and implemented safety and emergency procedures.
  • Responded to telephone, email, and in-person inquiries.
  • Handled marketing and graphic design implementing logos, business cards and brochures

Disney World Attractions Coordinator

The Walt Disney Company
02.2000 - 03.2007
  • Oversaw operation of rides and safety for guests.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • VIP Guide for celebrity guests ensuring privacy and safety during their visit.

Education

Associate of Arts - Business Administration And Management

Polk State College
Winter Haven, FL

Skills

  • ServSafe © Manager Certification
  • Manage Operations
  • Graphic Design/Marketing
  • Adobe © Suite Certified
  • Inventory Control
  • Training and Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Preparation is the key to success."
Alexander Graham Bell

Timeline

Assistant General Manager

Andretti Thrill Park
11.2018 - 01.2023

Guest Service Manager

Applied Building Development (ABD, INC.)
06.2007 - 10.2018

Disney World Attractions Coordinator

The Walt Disney Company
02.2000 - 03.2007

Associate of Arts - Business Administration And Management

Polk State College

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Johnny Womack