Johnny E. Lee IV

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Developed strong relationships with key clients, contributing to significant growth in business revenue.

• Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Enhanced product presentation and promotional material displays, working alongside retail representatives.

• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
• Implemented effective networking strategies and elevated new business opportunities.

Trained and mentored sales team

Monitored store and sales team performance.

Worked with owner to forecast monthly goals and objectives.

Consistently close deals and maxed the established sales goals set for the month.

Top producer for the location

Increased sales at this dealership by 80 % over the course of 7 months

Proficiently structured deals to maximize profits for the dealership.

Collaborated with financing companies to work the best deal for the customer.

Built relationships with customers by providing exceptional service like vehicle delivery test drives, courtesy checkup calls, and referral incentives.

Effectively communicated with customers throughout the purchasing process.

Met monthly sales quotas by selling wireless phones, accessories, service plans and features.

Provided troubleshooting for customers issues.

Recommended other products and services to meet customer needs.

Built relationships with customers to help ensure repeat business

Forecasted the needs of the client and assisted them with the buying experience.

Conducted follow up sales calls to engage with interested customers

Initiated cold calls to client which lead to sales

Provided top notch closing service after the sale to the client to help ensure they had a positive and memorable experience.

Engaged and assisted customers with style choices.

Assisted customer with their checkout of purchase.

Organized and designed product displays.

Organized and sorted merchandise by department it was to be delivered to.

Resolved customer's issue by aligning best business practices and company policies.