Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
References
Generic

LaTorya Snell

Tallahassee,FL

Summary

Results-driven service expert with 20 years in the restaurant industry, specializing in high-pressure environments serving up to 50 patrons. Demonstrated success in team leadership and creating a supportive work culture that enhances service delivery. Strong communicator with a track record of resolving guest issues and fulfilling requests promptly. Maintains a proactive approach to service operations, ensuring a seamless experience for all customers.

Overview

7
7
years of professional experience

Work History

Assistant Shift Manager

Golden Corral Buffet and Grill
07.2024 - Current
  • Evaluated employee performance consistently, providing feedback and coaching to facilitate growth within the team.
  • Achieved sales targets by motivating staff to upsell products effectively.
  • Implemented process improvements that enhanced daily operational efficiency and maintained quality control.
  • Developed strong customer relationships, resulting in increased brand loyalty and repeat business.
  • Managed conflict resolution among staff swiftly to preserve a harmonious work environment

Server

Crystal River Seafood
09.2022 - Current
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Manager/Shift Leader/Server

Denny's
06.2018 - 09.2022
  • Open and close registers for staff members, count register drawers, and resolve cash overages and shortages.
  • Train new hires and create development opportunities for experienced staff members.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Managed scheduling for 15 servers, maintaining adequate staffing levels while accounting for personal employee
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Education

ASSOCIATE OF SCIENCE - undefined

The Keiser University
Tallahassee, FL
2008

Skills

  • Service excellence and sales
  • Effective communication
  • Proficient in Microsoft Office
  • Cash handling and deposits
  • Inventory control knowledge
  • Administrative support
  • Highly organized
  • Negotiation skills
  • Conflict management
  • Leadership abilities
  • Motivated self-starter
  • Client analysis

Additional Information

  • Authorized to work in the US for any employer

Timeline

Assistant Shift Manager

Golden Corral Buffet and Grill
07.2024 - Current

Server

Crystal River Seafood
09.2022 - Current

Manager/Shift Leader/Server

Denny's
06.2018 - 09.2022

ASSOCIATE OF SCIENCE - undefined

The Keiser University

References

Tyrone Davis

Owner of Direct Auto Exchange 850-228-5788


Al Almounor

Dennys “Store Manager” 850-692-1672


Alice Bates

Life Long Family Friend 850-212-7996


Mike Rush

Crystal River “Store Manager” 850-383-1530

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