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Dedicated and compassionate Nurse with progressive career history in direct patient care. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Compassionate Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

21 Years Of Healthcare Experience. Hardworking Experienced Intake, Office Management, and Healthcare Administration Professional, experienced in optimizing productivity, efficiency and exceptional service and quality care across various environments. Highly dependable, ethical, and reliable supportive leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management and excellent problem solver. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development, leading to high performing teams.

Accomplished healthcare operations leader with over 18 years of experience in diverse healthcare settings, specializing in strategic negotiations, contract management, and team leadership. Expert in enhancing operational efficiencies and patient satisfaction through innovative service delivery and effective stakeholder engagement. Proficient in financial management, data analysis, and implementing technology solutions. Committed to leveraging extensive industry knowledge and management acumen to drive the success of healthcare initiatives in a dynamic, growth-oriented environment. Fluent in English and Spanish, ready to contribute to and lead teams in multinational settings.

To obtain a full time experienced / professional role (preferably remote position) but willing to commute as well. Utilizing my variety of skills and extensive experience to strongly contribute to your companies goals.
I specialize in several positions including customer service/ sales & retention/ health insurance sales as well as processing claims and denials/ medical billing & coding which I did graduate schooling & was certified/ and of course I have leadership role experiences as well.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Negotiations-savvy Customer Retention Specialist accurately manages large volume of calls and inquiries. Adept at building key relationships and applying effective customer service techniques to increase sales revenue.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Quality-focused & thoroughly experienced in data processing, coding and transcription as well as working denials/claims in accordance to timely.
Typing at 65-70wpm I am proficiently skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.

JOHN PATRICK MERCADO, BSN, RN

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Work History

Registered Nurse – Telemetry Unit

Registered Nurse – Definitive Observation Unit and Intensive Care Unit

Home Health & Hospice Registered Nurse

Care Coordinator | Case Manager

Medical Nurse Case Manager | Clinical Program Nurse III

Quality Compliance Analyst | Senior Executive

Utilization Management Nurse Consultant | Executive

Education

Master of Science in Nursing - FNP -

Bachelor of Science in Nursing -

Skills

Certification

Timeline

Registered Nurse – Telemetry Unit

Registered Nurse – Definitive Observation Unit and Intensive Care Unit

Home Health & Hospice Registered Nurse

Care Coordinator | Case Manager

Medical Nurse Case Manager | Clinical Program Nurse III

Quality Compliance Analyst | Senior Executive

Utilization Management Nurse Consultant | Executive

Master of Science in Nursing - FNP -

Bachelor of Science in Nursing -

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