John Paul Bartle
Austin,TX
Summary
I’m an experienced and driven professional with commendable results in enhancing metrics, performance, and product and service reliability across all roles. I totally enjoy working with talented and motivated individuals. This trait makes me thrive in challenging environments where I’m motivated to go above and beyond to deliver exceptional outcomes consistently.
Overview
16
16
years of professional experience
Work History
Distributor Technical Consultant
Lavazza Coffee
West Chester, PA
01.2018 - Current
- Enhance metrics, performance, and machine reliability in the North American market center
- Lead training sessions on brewers' technical aspects, upgrades, and innovations for North America
- Collaborate with Quality, Research and Development, and Procurement teams to oversee the successful launch of new products
- Conduct comprehensive initial training for Distributor Technical/Field Sales teams, covering FLAVIA brewer technical aspects and capabilities
- Engage with cross functional teams such as Account Managers and Distributor Managers to identify retraining opportunities
- Host engaging webinars, provide valuable phone support, and create informative training materials.
Technical Planner
CBRE at GlaxoSmithKline
Collegeville, PA
01.2018 - 09.2019
- Responsible for the distribution of preventative maintenance and reactive work orders to be performed and determine the optimum way to accomplish the work via in house technicians or outside contractors
- Assisted in coordinating a pilot role out of mobile tablets for on-site technicians
- Mobile tablets helped reduce paper usage, while also streamlining planning and scheduling of work orders
- Afterwards providing on site Technical Support for tablet users
- Obtained and organized all information required for the supervisors and technicians to perform the work: job plans, drawings, vendor manual, supplemental instructional materials, special procedures while procuring all parts in order to complete the work
- Kept accurate metrics on the performance of planning functions and provided timely reports to the Site Manager as required
- Maintained focus for future work in order to provide the maintenance department with at least one week of work backlog that is planned scheduled and ready to execute
- Supported technical management in review of maintenance regimes and in establishing effective specialist support contracts.
Site Manager / System Operator
Sportech at Mohegan Sun Pocono
Wilkes-Barre, PA
04.2008 - 01.2018
- Managed 4 employees (including hiring, interviewing, scheduling, and day to day operations)
- Provided service to Mohegan Sun Pocono for their live horse racing, simulcast, and Off Track Wagering departments
- Participated as part of a team in coordinating and facilitating new system projects and betting terminal installations totaling up to $5 million, both internationally and nationally
- Operated pari-mutuel wagering system during live Horse Racing
- Communicated with end customers, track/client management and Sportech management to resolve issues and innovate current practices
- Maintained and managed horse racing network equipment including wagering machines, servers, switches, wireless networks, and printers
- Acted as onsite mentor, manager and college contact to local college interns for Sportech at the Mohegan Sun Pocono location.
Internet Technical Support / Digital Phone Support
Service Electric Cable Tv
Wilkes-Barre, PA
05.2009 - 09.2010
- Provided online and over-phone front line customer support and service
- Provisioned cable modems and MTA's using the Cisco Network Registrar
- Monitored customer's networks and issued service calls when needed
- Responsible for the deployment of digital phone service to Wilkes Barre, PA and surrounding service areas totaling 500,000 residences.
Education
Associate Degree - Computer Information Systems
Luzerne County Community College
Nanticoke, PA01.2009
Skills
- Scheduling
- Analysis
- Compliance
- Documentation
- MS Office
- Procurement
- Customer Service
- Vendor Management
- SAP
- Detail Oriented
Timeline
Distributor Technical Consultant
Lavazza Coffee
01.2018 - Current
Technical Planner
CBRE at GlaxoSmithKline
01.2018 - 09.2019
Internet Technical Support / Digital Phone Support
Service Electric Cable Tv
05.2009 - 09.2010
Site Manager / System Operator
Sportech at Mohegan Sun Pocono
04.2008 - 01.2018
Associate Degree - Computer Information Systems
Luzerne County Community College
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