JohnPaul Mott
Shawnee,KS
Summary
Enthusiastic individual with a background in retail and delivery services. Engages with customers to provide assistance and improve their experience. Eager to apply strong communication and organizational skills in a hands-on learning environment.
Overview
2
2
years of professional experience
Work History
Retail Worker/ In-Home Delivery Driver
Walmart
2024.02 - Current
- Assisted customers with product inquiries and resolved issues to enhance shopping experience.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Collaborated with team members to achieve sales targets and improve store performance.
- Monitored store environment for safety compliance and reported concerns promptly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Improved delivery accuracy by diligently checking orders before departure.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Associate of General Studies - None
Johnson County Community College
Overland Park, KS2028-05
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
Timeline
Retail Worker/ In-Home Delivery Driver
Walmart
2024.02 - Current
Associate of General Studies - None
Johnson County Community College