Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Interests
Timeline
Generic
JOHNPAUL OKOLIE

JOHNPAUL OKOLIE

Student
Fresno,TX

Summary

Programming: 2 years hands-on experience with C++. 1-year hands-on experience with Python. Customer Service: 2 years

Overview

1
1
Language
1
1
Certification
2
2
years of professional experience

Work History

Customer Service Associate

Amazon
04.2024 - Current
  • Provided prompt and effective support to customers, resolving issues and enhancing their experience.
  • Enhanced communication, problem-solving, and multitasking skills to effectively address customer needs.
  • Assisted in processing customer orders, ensuring accuracy and timely fulfillment to meet expectations.
  • Processed customer orders with accuracy and timeliness, meeting customer expectations.
  • Collaborated with team members to maintain a high standard of service and operational efficiency.
  • Collaborated with team members to uphold service standards and improve operational efficiency.

Education

B.S. - Interdisciplinary Studies (Concentration: Computer Science)

University of Houston–Downtown
Houston, TX
12-2026

Skills

Languages: Python, C, HTML

Customer issue resolution

High-volume support

Client communication

Customer support

Cloud: Microsoft Azure (Compute, Storage, Networking, Identity)

Affiliations

UHD NSBE | UHD Data Analytics Club | UHD Association of Computing Machinery (ACM)

Certification

Microsoft Azure Fundamentals (AZ-900)

Interests

  • Web Development and Design
  • Coding and Programming
  • Developing software, websites, and apps in various programming languages
  • Design and Build Websites

Timeline

Customer Service Associate

Amazon
04.2024 - Current

B.S. - Interdisciplinary Studies (Concentration: Computer Science)

University of Houston–Downtown
JOHNPAUL OKOLIEStudent