John Peter DUPUY
Norfolk,VA
Summary
As an immigrant, coming from Haiti to live in the United States, I've had a lot of professional experience in the past, which I'm starting off superbly by arriving in this country. I can say that I am a diligent employee, able to provide good service, multi-task and manage my time. I am determined to provide a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Materials Handler
Communications Test Design, Inc, CTDI
09.2023 - Current
- Conducted thorough quality checks on incoming shipments, identifying discrepancies or damages early in the supply chain process.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
- Collaborated with purchasing department to maintain optimal inventory levels, avoiding stockouts or excess stock situations.
Ticket analyst
Unigestion Holding S.A (Digicel group)
06.2023 - 07.2023
- The role of the ticket analyst is to process data relating to the company's various products and services
- Provide daily, weekly and monthly reports
- Evaluate tickets logged by the center's agents in order to gain insight into the most repeated cases in the contact center
- To be able to inform superiors of the trend at the right time, so that they can react as quickly as possible if required.
Quality Assurance and Training
Unigestion Holding S.A (Digicel group)
08.2021 - 06.2023
- A quality agent, or QA as it's often called in the contact center, is someone whose job it is to evaluate the entire call center to ensure that quality is present in everything and everywhere
- We communicate information to agents about new products and services, or if there are any changes
- We do evaluations for them by listening to their exchanges with customers, organizing workshop sessions, coaching, briefing, refresher and as well as training for new candidates who will have to integrate the contact center
- We test products and services before they are launched on the market, and also make forecasts.
Digital Agent/social media and live chat
Unigestion Holding S.A (Digicel group)
12.2018 - 08.2021
- A social media and live chat agent is there to interact with customers on various online platforms like Twitter, Facebook, Instagram and also live chat
- They are there to assist customers with their various queries: Product and service information, concerns and suggestions.
- In this team, I was chosen as assistant to the supervisor (Team Leader)
- I was there to monitor, prepare and send reports to management, and check agents' interactions with customers on the various platforms mentioned above.
- At the same time, on several occasions I worked in local stores to be able to assist customers face-to-face.
Customer Care Agent/Outbound/Inbound
07.2013 - 12.2018
- A contact center agent is the bridge between the customer and the company
- Or the front door
- He or she is there to listen to customers' grievances and deal with their requests
- This could be information, problems with our products and services, or suggestions
- This has to be done in a professional, tactful way, after listening carefully to their requests
- And to follow up immediately if necessary.
Education
Studied Syntax, Semantics, Phonetics and Phonology, basis of translation and interpretation, Haitian Creole and French grammatical structures. -
Université D’État D’Haïti (UEH)/Linguistics Applied College
07.2013
7th grade to Terminal -
Lycée Anténor Firmin
06.2006
Primary School -
Institution Mixte Dominique Savio
06.1999
Skills
- Organizational skills
- Respectful
- Understanding
- Responsible
- High integrity
- Ability to work in a team
- Ability to work alone
- Ability to work under pressure
- Good adaptability
- Packaging and Labeling
- Positive Attitud
- Warehouse Safety
- Material packaging
- Material Handling
- Driver's license holder
Certification
Unarmed security certificate from Eagle Security Solutions, Inc. after 16 hours of training.
Languages
French
Native or Bilingual
English
Limited Working
Haitian Creole
Native or Bilingual
Timeline
Materials Handler
Communications Test Design, Inc, CTDI
09.2023 - Current
Ticket analyst
Unigestion Holding S.A (Digicel group)
06.2023 - 07.2023
Quality Assurance and Training
Unigestion Holding S.A (Digicel group)
08.2021 - 06.2023
Digital Agent/social media and live chat
Unigestion Holding S.A (Digicel group)
12.2018 - 08.2021
Customer Care Agent/Outbound/Inbound
07.2013 - 12.2018
Studied Syntax, Semantics, Phonetics and Phonology, basis of translation and interpretation, Haitian Creole and French grammatical structures. -
Université D’État D’Haïti (UEH)/Linguistics Applied College
7th grade to Terminal -
Lycée Anténor Firmin
Primary School -
Institution Mixte Dominique Savio
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