John R Holzer
Fox River Grove,IL
Summary
Professional with a background in customer support, underwriting operations, and team coordination. Strengthens customer experience through accurate information, steady communication, compliance-focused work, and timely issue resolution across phone and email channels.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Customer Service Associate
Addison Group
08.2026 - Current
- Dedicated and customer-focused professional with strong communication, problem-solving, and interpersonal skills. Assisted customers by addressing concerns, resolving issues, and ensuring positive experiences. Built relationships while handling challenging situations with patience and professionalism, providing tailored solutions to meet customer needs. Delivered exceptional service, maintained customer satisfaction, and represented the company with integrity and a positive attitude.
- Answered candidate inquiries regarding application processes, interview procedures, and onboarding steps.
- Responded to staffing client inquiries via phone and email, providing timely assistance.
- Updated job requisitions in applicant tracking systems to maintain accurate records.
Customer Care Associate
Snap-on Tools
09.2023 - 12.2025
- Provided courteous customer service via phone, email, and text messaging to ensure customer satisfaction
- Resolved customer escalations by actively listening to concerns and addressing them with patience and respect
- Assisted customers in selecting and purchasing tools and accessories to meet their needs
- Work closely with customers in a fast-paced environment
Underwriter III Assistant Vice President
Fifth Third Bank NA (MB Financial)
Cincinnati, OH
06.2012 - 11.2022
- Managed underwriting and operational strategies to achieve firm's goals for high-quality loan decisions and superior customer service. Led remote team of 10-15 individuals pre-Covid, reviewing daily productivity reports and conducting monthly one-on-one meetings to discuss performance and team goals.
- Consistently meet monthly production goals, awarded president Club title for highest ratio in underwriting for delivering quality customer service to internal and external customers.
- Oversaw daily workflow management for underwriting team, improving operational efficiency and productivity.
- Developed training curriculum for new hires and established file review program to enhance file quality and provide ongoing training opportunities.
- Developed remote working platform prior to the Covid 19 office shut down
Senior Underwriter
Kinecta Federal Credit Union
Manhattan Beach, CA
11.2010 - 06.2012
- Led underwriting team, ensuring alignment with corporate policies and underwriting standards.
- Evaluated and reviewed mortgage documents for potential fraud and quality and compliance of all regulations, policies, and procedures while working quickly and efficiently with limited time.
- Trained and guided new employees and team members on underwriting protocols and corporate policies to enhance team competency.
- Achieved record breaking performance by exceeding quarterly records attributing success to developing collaborative relationships with sales and management teams.
- Cultivated productive business relationships with management and staff, fostering a portfolio of satisfied customers.
- Reinforced product awareness and customer satisfaction by developing and implementing customer care procedures and policies focusing on educating and servicing customers.
Education
High School Diploma -
Maine East High School
Park Ridge, IL06-1985
Associate of Applied Science - Horticulture
William Rainey Harper College
Palatine, ILSkills
- Customer support systems
- Customer relationship management
- Order processing
- Phone support
- Email correspondence
- Customer inquiry management
- Conflict resolution
Certification
DE FHA Underwriter
Affiliations
- Lions Club Fox River Grove
- Club Secretary
- Norge Ski Jump Club-Fox River Grove
- Volunteer
Timeline
Customer Service Associate
Addison Group
08.2026 - Current
Customer Care Associate
Snap-on Tools
09.2023 - 12.2025
Underwriter III Assistant Vice President
Fifth Third Bank NA (MB Financial)
06.2012 - 11.2022
Senior Underwriter
Kinecta Federal Credit Union
11.2010 - 06.2012
High School Diploma -
Maine East High School
Associate of Applied Science - Horticulture
William Rainey Harper College