Alexus Reyna

Managed 50+ inbound and outbound customer calls daily, ensuring high satisfaction ratings.

• Resolved customer complaints effectively and efficiently during interactions.
• Assisted customers with inquiries through various communication channels.
• Documented customer feedback to improve service quality and processes.

Processed 100+ customer transactions per shift, ensuring 99% cash handling accuracy.

• Processed customer transactions efficiently at a busy convenience store.
• Managed cash register and balanced cash drawers at shift end.
• Assisted customers with product inquiries and store layout navigation.

Clarified insurance coverage, deductibles, copays, and prior authorization requirements, enhancing member understanding and satisfaction.

• Guided customers through product features and benefits.
• Responded to customer inquiries promptly.
• Processed account changes and updates efficiently.

Compassionate Patient Care Advocate with experience supporting member through pharmacy benefit services, medication coverage, and prior authorization processes. Skilled in resolving complex claims issues, coordinating with providers and pharmacies, and ensuring HIPAA compliance while delivering high-quality patient support.

• Coordinated communication between patients and healthcare providers to ensure clarity and continuity of care.
• Facilitated patient inquiries and navigated healthcare services to enhance access to care.
• Informed patients about insurance benefits and coverage options to promote informed decision-making.

• Coordinated removal of accessories, clothing, and additional items to streamline salvage operations.
• Sorted and organized donated items for display on the sales floor.
• Assisted customers with inquiries and provided product information.
• Operated cash register and processed customer transactions efficiently.

• Organized merchandise displays to improve visual appeal and drive customer engagement.
• Managed product displays to increase sales performance in retail environments.
• Collaborated with sales teams to ensure product availability and proper placement.
• Conducted inventory audits to ensure stock accuracy and minimize potential loss.

Processed 100+ customer transactions per shift, achieving 99% cash handling accuracy.

• Managed cash register operations, ensuring accurate cash handling and reporting.
• Processed customer transactions efficiently at a busy convenience store.
• Assisted customers with product inquiries and provided excellent service.