Yudelky Khallouf
Queens,NY
Summary
Detail-oriented and adaptable professional with extensive experience in passenger service. Skilled in check-in management and ticketing procedures, contributing to high levels of customer satisfaction and efficient operations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dnata
Queens, New York
09.2024 - 09.2025
- Assisted passengers with check-in procedures and ticketing information.
- Provided information on flight schedules and terminal facilities to travelers.
- Coordinated with airline staff to resolve passenger inquiries and concerns.
- Checked in passengers, assigned seats, and issued boarding passes.
Passenger Service Agent
Triangle
Queens, New York
09.2021 - 09.2024
- SERVICE PASSENGERS IN THE ARRIVALS AREA WITH THEIR CONNECTION FLIGHTS.
- Assisted passengers with check-in procedures and ticketing information.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Weighed luggage and collected fees for excess baggage.
Passenger Service Agent
WFS Worldwide Flight Services
Queens, New York
01.2019 - 11.2021
- ASSIST PASSENGERS WITH QUESTIONS OR CONCERNS.
- GREETED PASSENGERS WITH GREAT CUSTOMER SERVICE.
- RESPONDED POLITELY TO PASSENGERS COMPLAINS REGARDING THE BOARDING PROCESS.
- Assisted passengers with check-in procedures and ticketing information.
- Checked in passengers, assigned seats, and issued boarding passes.
Skills
- Ticketing procedures
- Flight information
- Check-in management
- Customer support systems
- Baggage handling
- Passenger assistance
- AMADEUS CHECK IN SYSTEM
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Dnata
09.2024 - 09.2025
Passenger Service Agent
Triangle
09.2021 - 09.2024
Passenger Service Agent
WFS Worldwide Flight Services
01.2019 - 11.2021
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