Shanique Williams
Chicago,US
Summary
Customer service professional with 10 years of experience in the airline, childcare, and hospitality industries. Adept at handling customer inquiries, resolving concerns, and providing top-tier service. Skilled in telecommunications, marketing, and sales with a strong ability to adapt to fast-paced environments. Proficient in Microsoft Office and Excel, with CPR certification and a background in nursing.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Envoy Airlines
Chicago, US
06.2023 - Current
- Assist passengers with ticketing, check-in, and boarding procedures.
- Handle customer inquiries and resolve issues related to flight changes, baggage, and delays.
- Provide excellent service to ensure a positive travel experience.
Client Services Associate
Illinois Action for Children
Chicago, US
05.2012 - 01.2024
- Assisted families in accessing childcare resources and support services.
- Managed client communications via phone and email, ensuring timely responses to inquiries.
- Maintained accurate records and processed applications efficiently.
Guest Services Representative
Sandals Royal Resort
Jamaica
09.2005 - 10.2011
- Provided personalized guest experiences in a luxury resort setting.
- Managed reservations, handled guest requests, and coordinated special accommodations.
- Assisted in marketing and sales promotions to enhance guest satisfaction.
Education
Associate Degree - Nursing
Rasmussen University
10.2022
Associate Degree - General Studies
Malcolm X College
05.2018
Skills
- Ticketing procedures
- Reservation management
- Customer relationship management
- Issue resolution
- Communication skills
- Flight scheduling
- Data entry
- Record maintenance
- Client support
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Sales support
- Conflict resolution
- Clerical support
- Stress management
- Call triaging
- Task prioritization
- Paperwork processing
- Call center operations
- Microsoft PowerPoint
- Retail sales customer service
- Staff education and training
- Customer service
Timeline
Customer Service Representative
Envoy Airlines
06.2023 - Current
Client Services Associate
Illinois Action for Children
05.2012 - 01.2024
Guest Services Representative
Sandals Royal Resort
09.2005 - 10.2011
Associate Degree - Nursing
Rasmussen University
Associate Degree - General Studies
Malcolm X College