YESENIA MARTINEZ
Baytown
Summary
Detail-oriented Service Administrator skilled in managing operations and improving client satisfaction. Bilingual in Spanish and English, enhancing communication with diverse stakeholders. Strong organizational abilities and proactive problem-solving drive efficient process management in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Code Red Safety
La Porte
07.2022 - 01.2026
- Provided exceptional customer support through phone and email communications.
- Resolved customer inquiries regarding safety equipment and services effectively.
- Educated clients on product features and usage, improving overall customer satisfaction.
- Adjusted bills and refunded money, resolving service or billing complaints to restore customer trust.
- Collaborated with team members to streamline customer service processes, enhancing response time.
- Assisted in processing orders and managing inventory for timely delivery.
- Maintained accurate records of customer interactions and transactions consistently.
Customer Service/Fire Service Administrator
24HR Safety, LLC
10.2018 - 07.2021
- Assisted customers with inquiries through incoming phone calls, enhancing customer satisfaction.
- Addressed customer needs and processed quotes and orders promptly, ensuring timely service delivery.
- Built relationships with customers to effectively meet their needs in a timely manner.
- Ensure data integrity by maintaining an accurate account of customer interactions in a timely manner.
- Maintained updated client information in the database for accuracy.
- Expedite all Distribution open Sales Orders.
- Develops and maintains a functional knowledge of Company products and services.
Administrative Assistant
24HR Safety, LLC
06.2019 - 08.2020
- Assisted in answering Accounts Receivable calls, resolving customer billing inquiries efficiently.
- Addressed internal billing questions and retrieved backup paperwork for customer support.
- Verified vendor prices and freight costs to ensure accurate billing.
- Completed daily resale and drop shipment invoicing, ensuring accurate and timely billing.
Receptionist
24HR Safety, LLC
10.2018 - 06.2019
- Greeted and directed visitors, ensuring a welcoming environment and efficient navigation.
- Answered phone calls and directed them to the appropriate department.
- Organized and filed documentation to maintain accurate operational records and support team efficiency.
- Assisted with clerical duties, including photocopying, faxing, and collating, to streamline office processes.
P.E. Aide
Goose Creek ISD
11.2014 - 08.2016
- Supported P.E. Teacher in supervising and instructing students, fostering a positive learning environment.
- Prepare equipment and set up teams in your group.
- Updated P.E. Teacher on communications from parents, students, and staff, ensuring clear lines of information.
- Documented student behavior and communicated updates to teacher regarding notes and medical concerns.
Education
High School -
Robert E. Lee High School
06.2009
Skills
- Customer relationship management
- Data entry
- Order processing
- Customer support systems
- Product knowledge
- Inventory management
- Attention to detail
- Team collaboration
- Sales order expedited
- Client communications
- Problem solving
- Effective communication
Languages
Spanish
Professional
Timeline
Customer Service Representative
Code Red Safety
07.2022 - 01.2026
Administrative Assistant
24HR Safety, LLC
06.2019 - 08.2020
Customer Service/Fire Service Administrator
24HR Safety, LLC
10.2018 - 07.2021
Receptionist
24HR Safety, LLC
10.2018 - 06.2019
P.E. Aide
Goose Creek ISD
11.2014 - 08.2016
High School -
Robert E. Lee High School