John R. Palmer Jr
Supply Chain Leader
Ashland City,TN
Summary
Dynamic leader with accomplished history leading cross-functional transportation initiatives, organizing, and executing complex projects across multiple organizations. Highly analytical and customer-focused leader who thrives in a fast-paced environment and has proven track record of delivering results. Strategic mindset, strong analytic skills with ability to gather, interpret and make insights from data. Effective data visualization techniques, ability to work with large, complex data sets possessing excellent Excel and Tableau skills. Excellent communication and presentation skills, with the ability to convey complex information to a non-technical audience. Solid understanding of industry trends, with adept forecasting skills that facilitate high caliber, data driven solutions and process improvements. Bringing 10+ years experience working in high-pressure environments regularly engaging with all levels of leadership to define new initiatives that will make the most business impact, implement scalable strategies and drive them to completion.
Overview
12
12
years of professional experience
3
3
Years of supply chain analytics
5
5
Years of leadership and management roles
Work History
Logistics Operation Supervisor
Kroger Transportation Center
Nashville, TN
05.2020 - Current
- Led team of 18 direct reports, overseeing day to day operations, leading projects that required coordination across team boundaries in large, multi-function, cross-geographic, matrixed organizations applying Lean Six Sigma strategies to plan and measure progress.
- Supervised every phase of inbound logistics for 31 warehouses including P&L and forecasting.
- Responsible for end-to-end supply chain management of $600MM annual budget encompassing over 80,000 truckload deliveries.
- Outperformed FY'22 $600MM revenue target by 10%.
- Analyzed data from multiple stakeholders, performed daily root cause exception analysis using data insights to streamline and improve network efficiencies, design continuous improvement initiatives and develop Key Performance Indicators (KPIs).
- Developed in-depth knowledge of supply chain operations and established credibility and authority when working with indirect reports, peers and senior leaders; earned reputation for strong presence and open communication skills, effective at all levels.
- Routinely performed high level financial analysis for logistics budgets and effectively articulated results, trends and forecasts.
- Demonstrated strong problem-solving skills, including identifying and working with team members to avoid or remove roadblocks; creative and collaborative in identifying and solving for organizational resistance to change.
- Allocated responsibilities appropriately and effectively leveraged resources to meet anticipated deadlines and desired business outcomes.
Logistics Specialist
Kroger Transportation Center
Nashville, TN
10.2019 - 05.2020
- Successfully demonstrated ability to build, develop, direct, and manage group of 5-10 direct reports. Responsible for overall direction, performance management, coordination and evaluation of team.
- Actively participated in and drove continuous improvement culture through ‘kaizen’ and lean projects. Identified and eliminated barriers to accuracy, productivity, and quality.
- Routinely handled exception and escalation management for direct reports. Analyzed customer impacting issues, designed and implemented process improvements for performance and efficiency gains.
- Earned recognition for ability to lead ambiguous and undefined problems to resolution in constantly changing, multi team-based environment, worked backwards from customer needs to deliver high quality outputs.
- Communicated effectively across multiple levels of organization, built trust, generated buy-in for program vision both internally and with key external partners.
Data Analyst
BNSF Logistics
Nashville, TN
09.2018 - 10.2019
- Routinely worked with large data sets and utilized data manipulation and visualization tools to effectively report and communicate business insights.
- Performed quantitative analysis and participated in development of recommendations to optimize operational processes and performance.
- Pulled data from numerous databases (Excel, SQL) and managed performance for over 50 accounts.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Extracted and interpreted data patterns to translate findings into actionable outcomes to achieve.
Assistant Operations Manager
Western Express
Nashville, TN
01.2017 - 09.2018
- Efficiently and effectively led winning team of 15 freight brokers.
- Delivered results in fast-paced, ever-changing environment while driving teams to complete projects and achieve goals.
- Surpassed 50% revenue growth rate 3 consecutive years.
- Organized, prioritized and scheduled work assignments; adapted well to changing circumstances, direction, and strategy based on business needs.
- Demonstrated passion for delivering positive customer experience and ability to maintain composure in difficult situations.
Brokerage Team Lead
Western Express, Inc.
Nashville , TN
03.2015 - 01.2017
- Effectively managed team of 5-10 freight brokers.
- Reviewed transportation logistics processes & collaboratively designed continuous improvement roadmaps to maximize efficiency and minimize costs.
Senior Logistics Broker
Western Logistics
Nashville, TN
01.2014 - 03.2015
- Exceeded revenue expectations as top performing broker companywide, yielding gross margin of $3.4 million dollars surpassing 2000 booked deliveries.
- Consistently top performer on measured KPI's, leading outbound call volumes, loads booked, and profit margin.
Inside Sales Account Manager
Cavalry Logistics
Naperville, IL
01.2013 - 01.2014
- Executed over 100 customer touches per day.
- Increased branch margin over 25%, maintained baseline profit at $20k per week.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
Brokerage Team Lead
Cavalry Logistics
Naperville, IL
12.2011 - 12.2012
- Directed and supervised team of 5 engaged in Freight Brokerage and Business Development.
- Increased backhaul over 20%, establishing relationships, growing internal carrier network, effectively reducing reliance on head hauls.
Freight Broker
Cavalry Logistics
Naperville, IL
05.2011 - 12.2011
- 3pl freight brokerage, established comfort with sales, negotiation and multitasking in dynamic environments.
- Communicated with drivers and dispatch to coordinate delivery schedules.
Education
No Degree - Business Administration And Management
University of Illinois At Urbana-Champaign
Champaign 08.2008 - 05.2011
Skills
Supply Chain Management
undefinedTimeline
Logistics Operation Supervisor
Kroger Transportation Center
05.2020 - Current
Logistics Specialist
Kroger Transportation Center
10.2019 - 05.2020
Data Analyst
BNSF Logistics
09.2018 - 10.2019
Assistant Operations Manager
Western Express
01.2017 - 09.2018
Brokerage Team Lead
Western Express, Inc.
03.2015 - 01.2017
Senior Logistics Broker
Western Logistics
01.2014 - 03.2015
Inside Sales Account Manager
Cavalry Logistics
01.2013 - 01.2014
Brokerage Team Lead
Cavalry Logistics
12.2011 - 12.2012
Freight Broker
Cavalry Logistics
05.2011 - 12.2011
No Degree - Business Administration And Management
University of Illinois At Urbana-Champaign
08.2008 - 05.2011
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