JOHNSON ADESOYE
Mesquite,TX
Summary
Proactive and Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Genius Auto Group
Mesquite , TX
05.2021 - 08.2022
- Delivered excellent service and maintained a positive attitude, building strong customer relationships in a faced-paced environment.
- Utilized problem-solving techniques to address complex customer concerns efficiently, ensuring quick resolutions.
- Maintained a calm and professional demeanor in stressful situations, effectively diffusing tension and ensuring accurate updates to account information in the database system.
Technical Support Representative
Union County College
Cranford , NJ
09.2019 - 02.2020
- Diagnosed hardware and software malfunctions, identified appropriate solutions, and implemented those solutions effectively.
- Provided technical support for complex hardware and software problems.
- Supported users with troubleshooting and resolving issues related to database systems and applications.
Education
Bachelor of Science - Computer Science
Rutgers University Newark
Newark, NJ01.2024
Associate of Science - Information Technology
Union County College
Cranford, NJ01.2020
Skills
- Effective Communication (Written & Oral)
- Presentation Skills
- Contract Negotiation
- Account Management
- Company policy adherence
- Relationship Building
- Title Examination
- Decision-Making
- Active Listening
- Case Presentation
- Problem-Solving
- Customer Needs Assessment
Timeline
Customer Service Executive
Genius Auto Group
05.2021 - 08.2022
Technical Support Representative
Union County College
09.2019 - 02.2020
Bachelor of Science - Computer Science
Rutgers University Newark
Associate of Science - Information Technology
Union County College
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