TAKERIA ROBERTSON
Denton
Summary
Customer-focused professional with extensive experience in customer service, technical support, and supply chain coordination. Proven ability to manage high call volumes, maintain data accuracy, and enhance customer satisfaction. Adept at providing solutions for customer inquiries and order processing while leveraging strong communication, problem-solving, and technical skills.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Norman Window Fashions
05.2023 - Current
- Manage customer inquiries regarding product orders and service requests
- Coordinate order entry and processing, ensuring timely fulfillment and delivery
- Utilize CRM tools to document customer interactions and update account information
- Communicate product and service updates effectively to customers
- Remote
Member Service Representative
S3 Shared Solutions
04.2022 - 05.2023
- Processed customer orders and monitored delivery schedules to meet service expectations
- Analyzed customer needs to resolve order discrepancies and service concerns
- Managed customer data entry and maintained database accuracy
- Trained new team members in service procedures and company policies
IT Technical Support Representative
Brinks Home Security
06.2021 - 03.2022
- Provided technical support for hardware and software issues, ensuring quick resolution
- Maintained system updates and diagnosed network challenges
- Communicated complex technical information to non-technical users clearly and effectively
Customer Care Associate
Xerox
05.2017 - 12.2018
- Addressed customer concerns and managed escalated calls efficiently
- Processed service adjustments and resolved billing discrepancies to enhance customer retention
Education
High School Diploma -
Holmes County Central High School
Lexington, MS05.2016
Skills
- Customer Service & Support Order
- & Data Entry Accuracy Supply
- Chain Coordination Problem
- Solving & Troubleshooting
- Effective Oral & Written Communication
- Customer Relationship Management (CRM) Tools
- Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
- Call Volume and Quality Metrics Management
- Technical Support & Issue Resolution
Timeline
Customer Service Executive
Norman Window Fashions
05.2023 - Current
Member Service Representative
S3 Shared Solutions
04.2022 - 05.2023
IT Technical Support Representative
Brinks Home Security
06.2021 - 03.2022
Customer Care Associate
Xerox
05.2017 - 12.2018
High School Diploma -
Holmes County Central High School
Similar Profiles
Brandon StewartBrandon Stewart
Technical Support Specialist at Norman Window FashionsTechnical Support Specialist at Norman Window Fashions
GREGG HUNSBERGERGREGG HUNSBERGER
Territory Sales Manager, Installation Trainer at Norman Window FashionsTerritory Sales Manager, Installation Trainer at Norman Window Fashions
Brian EnglishBrian English
Field Sales Representative at Springs Window FashionsField Sales Representative at Springs Window Fashions