Jayla N. Johnson
Corsicana,TX
Summary
Passionate about human resources, communication, diversity, and inclusion. Enthusiastic leader with a
people-centered mindset. Skillsets consist of communication, organization, conflict resolution, time
management, and critical thinking. Able to maintain a strong work ethic with a strategic and goal-
oriented perspective. Interested in Talent Acquisition, Compensation, and Training/Development.
Overview
2
2
years of professional experience
Work History
Assistant Store Leader
H-E-B
Waco, Texas
01.2023 - Current
- 10–12-month rotational leadership program based on H-E-B competency model
- Expand knowledge of H-E-B business practices and people management
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Built relationships with department managers to encourage willingness to address concerns and issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
Business Center Representative/Store Diversity Champion
H-E-B
Waco, Texas
05.2021 - 12.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handle customer concerns and complaints while researching discrepancies; assists with Customer inquiries present solutions
- Apply knowledge of all requirements, policies, and procedures related to MSB towards financial services and team initiatives
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Engage with the Partners, Customers, and Communities through store events promoting Be the Change, diversity, and inclusion.
Store Operations Management Intern
H-E-B
Bellmead, Texas
05.2022 - 08.2022
- Created and implemented a new business strategy that resulted in record high department sales for 2 weeks
- Shadowed department managers and store leaders while learning about daily store operations
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Sales Intern
Baylor Athletics
Waco, Texas
08.2021 - 12.2021
- Made 1740 contacts with over 250 prospects for the Bear Foundation Young Alumni Memberships
- These activities included cold-calling, mail merges, text, and LinkedIn messaging
- Received the Baylor S3 2nd mile Award for performing above minimum requirements every week of 9- week project.
- Designed sales presentations and materials incorporating unique selling points and provided key messages.
- Kept detailed records of daily activities through online customer database.
Sales Associate/Special Services Associate
The Home Depot
Waco, Texas
05.2020 - 04.2021
- Aided in selling services and merchandise for above goal sales for the May-August sales quarter
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
File Clerk
Keathley and Keathley Law Office
Corsicana, Texas
05.2019 - 08.2019
- Lead a project under attorney supervision for a community initiative.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Managed sensitive or confidential files with attention to data security and storage policies.
Education
MBA - Human Resource Management
Texas Woman’s University
Dallas, TX12.2025
BBA - Human Resource Management
BAYLOR UNIVERSITY
Waco, TX12.2022
Associate of Science - General Studies
NAVARRO COLLEGE
Corsicana, TX06.2019
Skills
- Verbal Communication
- Attention to Detail
- Organizational Skills
- Customer Relations
- Flexible and Adaptable
- Time Management
- Interpersonal Communication
Affiliations
- Baylor Student Foundation (Campus Promotions and Student Recruitment)
- Bear’s Association of Human Resources (BAHR)
- SHRM Student Case Competition – 3rd Place
- Society for Human Resource Management (SHRM) Certified Professional – 02/2023
Timeline
Assistant Store Leader
H-E-B
01.2023 - Current
Store Operations Management Intern
H-E-B
05.2022 - 08.2022
Sales Intern
Baylor Athletics
08.2021 - 12.2021
Business Center Representative/Store Diversity Champion
H-E-B
05.2021 - 12.2022
Sales Associate/Special Services Associate
The Home Depot
05.2020 - 04.2021
File Clerk
Keathley and Keathley Law Office
05.2019 - 08.2019
MBA - Human Resource Management
Texas Woman’s University
BBA - Human Resource Management
BAYLOR UNIVERSITY
Associate of Science - General Studies
NAVARRO COLLEGE