Johnson Kyle
Ocala,FL
Summary
Dynamic and results-driven professional with a strong background in customer service at Walmart. Known for enhancing customer satisfaction through effective communication and personalized service. Skilled in product picking and delivery management, consistently exceeding client expectations and fostering loyalty. Proven ability to analyze customer behavior for improved sales opportunities.
Overview
2026
2026
years of professional experience
Work History
Pool Technician
Yandles Splash Time Pools
Ocala, FL
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Increased customer referrals due to consistently delivering outstanding service that exceeded client expectations.
- Contributed to a positive work environment by collaborating effectively with colleagues on shared projects or tasks.
Digital Shopper
Walmart
Ocala, FL
10.2020 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
Education
Lake Weir High School
Ocala, FL05.2020
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Delivery management
- Brand awareness
- Store relations
- Vehicle upkeep
- Hospitality and accommodation
- Customer service
Timeline
Digital Shopper
Walmart
10.2020 - Current
Pool Technician
Yandles Splash Time Pools
Lake Weir High School