JOHNSON TRAN, FMP
Long Beach,CA
Summary
FMP-certified Facilities Manager specializing in workplace operations and corporate real estate. Successfully managed vendor relationships and led corporate relocations, generating over $350k in cost savings through innovative employee parking solutions while enhancing operational efficiency. Experienced in asset management, building operations, and strategic facilities initiatives.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Facilities Supervisor / Administration
INNOCEAN USA
Huntington Beach, California
10.2021 - 08.2026
- Manage workplace operations and facility services supporting corporate office environments; serve as primary liaison with landlords, property managers, contractors, maintenance vendors, security providers, and workplace service vendors.
- Supervised daily facility operations to ensure a safe and functional environment.
- Lead facilities initiatives involving maintenance, workplace improvements, HVAC repairs, security, building services, and office modernization.
- Lead planning efforts for corporate relocation initiatives, including furniture inventories, space planning, workstation management, floor plans, and vendor coordination.
- Partner with leadership, IT, and external consultants on office infrastructure, conference room technology, and workplace modernization initiatives.
- Manage facility documentation and floor plans supporting approximately 455 workstations and associated workplace assets.
- Identify and secure an alternative employee parking solution generating more than $350,000 in organizational savings while maintaining convenient access for employees and visitors.
- Lead competitive bid evaluation processes for major workplace equipment and services, including enterprise copier replacement and vendor selection.
- Negotiate and manage vendor relationships involving workplace services, equipment suppliers, furniture providers, and building service contractors.
- Direct lease termination and contract transition activities associated with equipment agreements and replacement planning.
- Oversee procurement, inventory tracking, and lifecycle management of workplace equipment and employee amenities.
- Manage equipment replacement projects, warranty claims, shipping disputes, vendor escalations, and facilities-related purchasing.
- Manage Certificate of Insurance (COI) compliance across multiple office locations in coordination with landlords, brokers, and insurance providers.
- Support workplace safety, security reporting, parking operations, and building compliance requirements.
Operations Manager / Member Services Manager
LA FITNESS INTERNATIONAL
Long Beach, California
01.2014 - 02.2020
- Managed daily club operations and member services while overseeing staff performance, customer service, facility conditions, revenue objectives, and member retention.
- Executed departmental performance targets, achieving revenue goals and increasing membership and personal training sales while improving member retention.
- Increased department productivity by more than 200% during 2014–2015 through staff coaching, performance management, and operational improvements.
- Hired, trained, coached, and supervised employees across janitorial, sales, and customer service departments to ensure high service standards and operational efficiency.
- Managed payroll and supplies budgets while monitoring operational expenses and resource allocation.
- Reviewed facility concerns and delegated corrective actions involving cleanliness, equipment maintenance, building maintenance, and vendor services.
- Monitored corporate customer service calls for quality assurance and coached staff on professional etiquette and efficient resolution methods.
- Partnered with the General Manager and Personal Training Director to evaluate staff performance and develop strategies to improve membership and personal training sales.
- Oversaw billing collection calls and led biweekly and monthly revenue performance reviews.
- Networked with Operations Managers and Member Services Managers nationwide to share best practices and support member satisfaction.
- Advised and guided newer Operations Managers and Member Services Managers nationwide on operations, customer service, and staff development.
- Achieved the Perfect Product Award multiple times, recognizing outstanding contributions to service excellence.
Education
High School Diploma -
Long Beach City College
Long Beach, CASkills
- Facilities Management Workplace Operations Corporate Real Estate Vendor & Contract Management Cost Reduction Office Relocations Building Operations Asset Management Capital Projects Budget Management Space Planning Procurement Team Leadership Risk & Compliance Security & Access Control
- Facilities Operations Workplace Strategy Corporate Relocations Cost Optimization Vendor Management Contract Administration Asset Management Capital Planning Team Leadership Customer Service Operations Risk Management Compliance
Personal Information
Title: IFMA FMP Certified Facilities Manager | $350K+ Cost Savings | Workplace Operations | Corporate Real Estate | Vendor & Contract Management
Certification
Facility Management Professional (FMP)
International Facility Management Association (IFMA)
Timeline
Facilities Supervisor / Administration
INNOCEAN USA
10.2021 - 08.2026
Operations Manager / Member Services Manager
LA FITNESS INTERNATIONAL
01.2014 - 02.2020
High School Diploma -
Long Beach City College