John St.Cyr
Saugus,MA
Summary
My name is John St.Cyr, and I'm a current criminal justice student at Salem State University. I'm an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. I am willing to learn as much as I can to help a team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Waiter
The GOAT
Newburyport
05.2024 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Assistant
Boston Harbor Moving
Everett
08.2022 - 12.2023
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally
- Improved client satisfaction by carefully packing and transporting their belongings in a timely manner
- Ensured safe transportation of items by properly loading and securing them in the moving truck
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
Orbital Welder
Essex Bay Engineering
Ipswich
03.2020 - 08.2022
- Improved weld quality by performing precision orbital welding on various materials, including stainless steel and titanium
- Enhanced project efficiency by maintaining and calibrating orbital welding equipment regularly
- Reduced material waste by accurately measuring and cutting materials for optimal fit prior to welding
- Boosted team productivity by collaborating with other welders and technicians to complete projects in a timely manner.
Customer Service Representative
Digsafe
Wilmington
02.2018 - 06.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science Criminal Justice -
Salem State University
MA05.2025
High School Diploma -
Northeast Metropolitan Regional Vocational HS
MA06.2017
Skills
- Data Entry
- Technical Support
- Quality Control Standards
- Weld Joint Preparation
- Packing Expertise
- Materials Handling and Transport
- Time Management
- Adaptable and Flexible
- Verbal and Written Communication
- Teamwork and Collaboration
- Strong Communication Skills
- Attention to Detail
Certification
- Dean's list for the 2023/2024 school year at Salem State University
- Forklift Certified
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Food Waiter
The GOAT
05.2024 - Current
Assistant
Boston Harbor Moving
08.2022 - 12.2023
Orbital Welder
Essex Bay Engineering
03.2020 - 08.2022
Customer Service Representative
Digsafe
02.2018 - 06.2019
Associate of Science Criminal Justice -
Salem State University
High School Diploma -
Northeast Metropolitan Regional Vocational HS
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