Lorelilie Lugtu

• Analyzed problematic areas to provide recommendations and solutions.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Managed multiple deadlines across business to meet dynamic needs of multiple clients.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Sourced candidates for AC Transit roles such as Labor relation manager and Talent acquisition roles
• Interviewed candidates for first screening process
• Organized and analyzed primary and secondary research to understand industry, market and company trends.
• worked with ATS Systems such as Snagajob

• Prepared documents for projects in accordance with project manager, team, or client specifications. ex: FDA & medical documents
• Worked with internal team members to remedy issues with preemptive solutions.
• Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
• Maintained organized and efficient document flows by using excellent planning and multitasking skills.
• Worked with internal staff to process documents and sent for closing.
• Converted documents from one application to another.
• Assisted with document troubleshooting and recovery of corrupt documents and files.

• Responsible for updating the Mortgage Insurance,

reviewed the borrowers insurance policy

• Evaluating/examining transaction to judge accuracy

and completeness of the borrower's Insurance policy.

• • Data entry insurance policies
• • Accurately reviewing coverage dwelling information
• and request current term declaration policy.
• Collaborate with other department to ensure conditions and deliveries are completed with specific
• timelines.
• Imaging documents for insurance statements.
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
• Reviewed and validated details of loan applications and closing documentation.
• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.

• Responsible for providing great customer service.
  
• Managing/ordering inventory, balancing and budget

analysis.

• Trained new hire associate to be familiar with workspace environment.
• Provide techniques to improve productivity; and take

advantage of opportunities.

• Responds to inquiries in courteous manner, within the scope of knowledge, or refers to an employee of

higher
classification.

• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Led employee relations through effective communication, coaching, training, and development.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.