JohnTavious Holloway
Leesburg,GA
Summary
Customer Service professional with 11 years of diverse experience seeking a role as a Customer Service Representative. Proven track record in quality assurance, team leadership, and sales, with strong skills in customer service, quality control, and communication. Adept at enhancing customer satisfaction and ensuring compliance with operational standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dasher
Door Dash
01.2024 - Current
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated diverse delivery routes using GPS technology for optimal performance.
- Maintained high standards of vehicle cleanliness and safety protocols during deliveries.
- Communicated effectively with customers regarding order status and delivery updates.
- Adapted to changing conditions and resolved issues promptly to enhance customer experience.
Quality Assurance Technician
Tyson Foods
09.2023 - 04.2025
- Inspect and test products to identify defects and ensure compliance with quality specifications.
- Analyze results to help improve quality control procedures and processes.
- Collaborate with teams to uphold and enhance quality standards across products and services.
Team Lead
Tyson Foods
09.2020 - 09.2023
- Oversaw operational standards and maintained high production levels while ensuring product quality.
- Collaborated with operations to develop and implement standard operating procedures.
- Promoted a safe working environment and effectively managed team members to achieve operational goals.
General Laborer
Tyson Foods
04.2018 - 09.2020
- Conducted food processing and packaging operations, ensuring efficient production flow and adherence to timelines.
- Executed quality control measures to maintain and uphold product standards, contributing to consistent product excellence.
- Operated equipment and upheld facility cleanliness, promoting a safe and hygienic work environment.
Sales Representative
AutoNation
12.2015 - 07.2017
- Demonstrated vehicles to potential buyers, facilitating test drives and providing detailed product information.
- Negotiated sales agreements, effectively addressing customer needs and closing transactions.
- Arranged and conducted appointments from internet leads, ensuring personalized customer interactions.
Sales Representative/Cashier
Zelmos
01.2015 - 12.2015
- Ensured accuracy of cash drawer balances and maintained adequate change by counting money at the beginning of shifts.
- Assisted in customer service by greeting patrons, and supported inventory management through stocking, rotating merchandise, and marking prices.
Cashier
McDonald's
01.2013 - 12.2014
- Assisted customers with order selections and effectively communicated special requests to kitchen staff to ensure customer satisfaction.
- Served completed orders to customers promptly and offered additional items to enhance their dining experience.
Education
High School Diploma - General Education
Terrell County High School
Dawson, GA05.2014
Skills
- Assembly
- Analysis Skills
- Receptionist
- Customer Service
- Precision Measuring Instruments
- Excellent Customer Service Skills
- Microsoft Excel
- Continuous Improvement
- Quality Management
- English
- Quality Control
- CGMP
- Microsoft Office
- Coordinate Measuring Machine
- Retail Sales
- Calipers
- Quality Inspection
- Manufacturing
- Quality Assurance
- Quality Systems
- Efficient multitasking
- Cash handling proficiency
- Strong navigation skills
- Tech-savviness
- Customer service
- Quick learner
Certification
Driver's License
Timeline
Dasher
Door Dash
01.2024 - Current
Quality Assurance Technician
Tyson Foods
09.2023 - 04.2025
Team Lead
Tyson Foods
09.2020 - 09.2023
General Laborer
Tyson Foods
04.2018 - 09.2020
Sales Representative
AutoNation
12.2015 - 07.2017
Sales Representative/Cashier
Zelmos
01.2015 - 12.2015
Cashier
McDonald's
01.2013 - 12.2014
High School Diploma - General Education
Terrell County High School