CRM
Johntay Fuller
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Document Validation Agent
Weitz & Luxemburg PC
New York, NY
03.2024 - 04.2024
- Managed client calls for efficient retention processes
- Processed documentation accurately in CRM software
- Supported legal teams in case work and inquiries
- Managed databases for specific litigation
- Handled inbound communications (phone, email, mail).
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Level 3 Clerical Associate
Nychhc Woodhull Hospital
Brooklyn, CT
07.2023 - 03.2024
- Performed patient intake and registration, ensuring accurate entry of personal and insurance information
- Scheduled appointments, surgeries, and procedures, coordinating with healthcare providers; and assisting patients in understanding pre- and post-procedure instructions
- Managed patient records, updating and maintaining electronic and physical files to ensure compliance with legal and regulatory requirements
- Responded to patient inquiries and requests, providing exceptional customer service and contributing to a positive patient experience
- Demonstrated familiarity with medical coding and billing procedures, ensuring accuracy in documentation and billing processes.
Membership Associate
Brooklyn Chamber of Commerce
Brooklyn, NY
05.2022 - 02.2023
- Supported membership management program through development and analysis of market strategies designed to identify and attract new membership participation and enhance renewal efforts
- Facilitated development and execution of thematic membership events and previews of exhibitions
- Maintained records of all sales prospecting and customer conversations using CRM
Data Entry Assistant
Brooklyn Chamber of Commerce
Brooklyn, NY
03.2022 - 05.2022
- Transferred data to Dynamic 365 database for a more user-friendly application
- Assisted with new incoming interns on-boarding as requested
- Accurately input new client contact and payment information, and deactivate and archive inactivated accounts.
- Demonstrated flexibility with changing priorities, adapting quickly to urgent requests or shifts in workload requirements.
After School Teacher
The Co-op School
Brooklyn, CT
08.2021 - 04.2022
- Facilitated weekly enrichment activities for an average of 17 students, encompassing skill development in areas such as active listening and collaborative play
- Demonstrated prompt and effective communication by addressing parental concerns and inquiries, encompassing dietary restrictions and allergies
- Tailored teaching approaches and instructional resources to accommodate individual student requirements and advancements
- Participated in professional meetings, teacher training workshops, and regular check-ins to uphold and enhance professional proficiency.
Education
Bachelor of Arts - BA - East Asian Studies
01.2016 - 05.2022
Year Study Abroad Program - Liberal Arts
09.2018 - 05.2019
Skills
Data Entry Procedures
Document Management
Computer Skills
Effective Communication
Software
Salesforce
DocuSign
Timeline
Document Validation Agent - Weitz & Luxemburg PC
03.2024 - 04.2024
Level 3 Clerical Associate - Nychhc Woodhull Hospital
07.2023 - 03.2024
Membership Associate - Brooklyn Chamber of Commerce
05.2022 - 02.2023
Data Entry Assistant - Brooklyn Chamber of Commerce
03.2022 - 05.2022
After School Teacher - The Co-op School
08.2021 - 04.2022
Tokyo University of Foreign Studies - Year Study Abroad Program, Liberal Arts
09.2018 - 05.2019
University At Albany, SUNY - Bachelor of Arts - BA, East Asian Studies
01.2016 - 05.2022