Summary
Overview
Work History
Education
Skills
Certification
Honor awards
Volunteer Work
Timeline
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Johntaysha Telfair

Pompano Beach,FL

Summary

Dynamic and results-driven professional with a proven track record at Teleperformance, excelling in customer service and sales outreach. Demonstrates excellent communication skills and a strong ability to manage multiple tasks efficiently. Committed to community engagement and enhancing support for underprivileged families through impactful volunteer initiatives. Proficient in Microsoft Office and cash handling.

Highly motivated individual with passion for helping others. Experienced leading projects and working with diverse range of people. Possesses excellent interpersonal and communication skills and is always eager to learn and grow.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Work Study – Upward Bound Program

Fort Valley State University
Fort Valley, GA
08.2023 - Current
  • Provided academic support and mentoring to high school students
  • Assisted in organizing student workshops, tutoring sessions, and administrative tasks
  • Contributed to outreach and communication efforts for the program

Customer Service Representative

Teleperformance
North Lauderdale, FL
07.2024 - 08.2024
  • Handled incoming calls and provided excellent customer support
  • Assisted customers with troubleshooting and account inquiries
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Brand Ambassador

Momentum Solar
Tamarac, FL
05.2023 - 06.2023
  • Approached potential customers to explain solar energy products and services
  • Collected customer information for follow-up and lead generation

Assistant Manager

Loving Arms Home Care Services
Deerfield Beach, FL
03.2023 - 06.2023
  • Managed office paperwork and filing
  • Communicated with potential employees via email
  • Updated employee applications and records

Athletic Assistant

Blanche Ely High School
Pompano Beach, FL
09.2022 - 04.2023
  • Supported football players with hydration and basic injury care
  • Assisted coaches during practices and games

Team Member

Taco Bell
Pompano Beach, FL
04.2022 - 06.2022
  • Served as cashier and order taker in a fast-food environment
  • Delivered excellent customer service in a team-oriented atmosphere

Education

Bachelor of Science - Psychology

Fort Valley State University
Fort Valley, GA
04.2025

High School Diploma -

Blanche Ely High School
Pompano Beach, FL
06.2023

Skills

  • Excellent communication & interpersonal skills
  • Sales & marketing outreach
  • Typing & Microsoft Office (Word)
  • Cash handling & POS systems
  • Community engagement

Certification

  • Class D Security License
  • Driver’s License
  • Food Handler Certification

Honor awards

Academic Excellence Honor Reward

Delta Sigma Theta Inc Scholarship Award

Volunteer Work

Church of the Orchard - Fort Valley, GA

  • Managed food drives that collected nutritious meals for those facing food insecurity within the community.
  • Assisted in organizing local charity events to raise funds for disadvantaged families.
  • Assisted in planning and executing fundraising events to raise vital funds for community programs.

National Council of Negro Women

Fort Valley, GA

  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations

Community Service at Fort Valley State University

  • Maintained clean facilities to better serve program needs.
  • Enhanced local environment through regular neighborhood cleanups and beautification projects.

Student Government Association- Blanche Ely High School

  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Timeline

Customer Service Representative

Teleperformance
07.2024 - 08.2024

Work Study – Upward Bound Program

Fort Valley State University
08.2023 - Current

Brand Ambassador

Momentum Solar
05.2023 - 06.2023

Assistant Manager

Loving Arms Home Care Services
03.2023 - 06.2023

Athletic Assistant

Blanche Ely High School
09.2022 - 04.2023

Team Member

Taco Bell
04.2022 - 06.2022

Bachelor of Science - Psychology

Fort Valley State University

High School Diploma -

Blanche Ely High School
Johntaysha Telfair