Nelda Pierce
Bishop,TX
Summary
Results-driven Program Director with a proven track record of delivering projects on time and within budget. Skilled in strategic planning, team leadership, and operational management to drive program success. Experienced in conflict resolution, effective communication, and stakeholder engagement for seamless collaboration. Thrives in fast-paced environments by prioritizing tasks and leveraging problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Program Director, veterans upward bound
Texas A&M University- Kingsville
12.2022 - Current
- Directs project portfolios in line with program strategies and in accordance with program management standards
- Conducts meetings to schedule and coordinate project activities
- Approves project plans including budget, timelines, resources, goals, data collection, reporting and deliverables
- Directs allocation of resources and abides by all applicable federal, state and local regulations
- Ensures project quality control and assurance
- Ensures current best practices are applied through efficient budgeting practices and project lifecycle management
- Directs and supervises project team
- Experience with federal TRIO programs, academic support programs, or similar programs for disadvantaged veterans and/or military members
- Ability to analyze data, manage grants and track expenses
- Knowledge and experience with student support programs, educational-outreach services
- Develop academic and community stakeholder partnerships, including veteran and/or military populations to promoting enrollments
- Communicate in a highly effective manner
- Directs project management activities, functions, and staff
- Leads interactions with stakeholders in the planning and delivery of projects
- Knowledge of participant recruitment, qualification and selection
- Knowledge and experience implementing services that improve academic performance, academic persistence, graduation rates and postsecondary enrollment rates
- Ability to work with internal and external executive-level clients, and effectively organize and plan on a detailed, task-oriented basis
- Keep up to date with program’s electronic records
- Identify, recruit, and serve current participants; provide comprehensive academic services, career and financial aid advising along with other assistance to students with a range of academic needs, first-generation, low income, veterans, or disability
- Create and maintain participant files for program intake, with proficiency in BLUMEN database
- Regularly perform data entry duties accurately to match with program’s Annual Performance Report (APR)
- Provide guidance with all aspects of college admissions, degree requirements, financial aid, and career counseling in accordance with federal regulations and grant objectives
- Track, update and maintain participant’s academic performance while enrolled in program
- Knowledge of Veteran’s Programs including GI Bill, VET TECH, VRRAP, and Rogers STEM Scholarship
- Familiar with federal annual performance reporting and assisted in submitting the programs Annual Performance (APR) Report to the U.S
- Department of Education
- Gather data for the Annual Performance (APR) and prepare reports for the final submissions
- Coordinate academic workshops, educational/cultural trips, summer components, and other special events
- Experience recruiting, training, and evaluating staff
STUDENT ENGAGEMENT COORDINATOR
Texas A&M University- Kingsville
02.2021 - 11.2022
- Identify, recruit, and serve current participants; provide comprehensive academic services, career and financial aid advising along with other assistance to students with a range of academic needs, first-generation, low income, veterans, or disability
- Create and maintain participant files for program intake, with proficiency in BLUMEN database
- Provide guidance with all aspects of college admissions, degree requirements, financial aid, and career counseling in accordance with federal regulations and grant objectives
- Collaborate with local organizations, Veterans Offices, and County Officials in regards to promoting enrollments
- Knowledge of Veteran’s Programs including GI Bill, VET TECH, VRRAP, and Rogers STEM Scholarship
- Assist in submitting the programs Annual Performance (APR) Report to the U.S
- Department of Education
- Coordinate academic workshops, educational/cultural trips, summer components, and other special events
- Conduct supervisory activities and perform other related duties assigned by Director
ACADEMIC SUCCESS COACH I
Texas A&M University- Kingsville
12.2019 - 01.2021
- Outreached and recruited EOC participants; assisted in all aspects of college admissions, degree requirements, financial aid, GED Program Information/Referral/Enrollment, Financial Literacy Information and career counseling in accordance with federal regulations and grant objectives
- Coordinated and led educational/cultural trips to enhance social and academic skills; college visits, cultural and community activities and career exploration
- Provided academic enrichment sessions such as FAFSA, career exploration, 21st Century Leadership Skill Building, and financial literacy workshops
- Collaborated with students to ensure satisfactory academic progress was met and maintained
CASE MANAGER II/REHAB TEACHER II
Nueces Center for Mental Health and Intellectual Disabilities
Corpus Christi , TX
10.2018 - 11.2019
- Serviced adults of all ages from multiple backgrounds experiencing serious emotional, behavior, or mental disorders, with diagnosis of mental illness
- Provided psychosocial rehabilitation training and worked with client’s needs for maintaining stability in the community
- Evaluated and monitored individualized care plans as well as document/chart observations to ensure effectiveness and appropriateness of patient services
- Assessed client’s rehabilitation needs and assisted with self-help, self-care and other skills as per recovery plan
- Acted as a patient advocate; identify and develop new community resources and assist with problem solving
- Preserved and protected patient and client confidentiality in all situations along with all documentation
Site Lead/Phlebotomist
Quest Diagnostics
Corpus Christi , Texas
10.2003 - 09.2018
- Directed daily activity at a Patient Service Center and supervised more than one employee on site
- Accurately obtained blood samples via venipuncture and capillary collection procedures, utilizing the principles of asepsis
- Performed examinations including collections of drug screens, biometric screening, and insurance exams
- Provided care to patients from many backgrounds whose ages range from infant to geriatric, while maintaining and supporting a service-oriented relationship with patients, employers, and healthcare providers
- Ensured specimen integrity by utilizing laboratory’s standard operating procedures for specimen collection, handling, processing, storing, and transporting
- Performed departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answering phone calls
- Understood and adhered to departmental policies, protocols and procedures that include departmental programs, quality assurance, and safety
- Ensured all employees followed instructions
- Assist with preparation of schedules for the assigned workgroups
- Ensure staff is following all safety precautions by wearing PPE when required
- Led the site as a coach, mentor, instructor, trainer, and resource advisor for new employees
- Act as point of contact to staff who are on-site and provide regular input to group lead or area supervisor
- Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from req or pulling order from database
- Practiced high level of customer-facing skills including, verbal and written communications, problem solving, and collaborated with multiple functions, such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and/or complex test orders
- Provided coverage at multiple locations for multiple roles
- Ensured all daily activities of the facility are completed accurately and on time
- Handled multiple priorities in a high-volume setting
- Processed specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order
- Compiled and submitted monthly statistics and data
- Maintained all phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs
Education
MASTER OF SCIENCE - Sociology
Texas A&M University-Kingsville
Kingsville, TX08.2018
BACHELOR OF ARTS - Sociology, Psychology
Texas A&M University-Kingsville
Kingsville, TX12.2016
HIGH SCHOOL DIPLOMA -
Bishop High School
Bishop, TX08.2018
Skills
- Self-motivated
- Ability to multitask
- Team player
- Effective leader
- Strong interpersonal skills
- Functions well under pressure
- Proficient in Microsoft Word and Excel
- Time management
- Verbal and written communication
- Public speaking
- Honest and dependable
- Support social services
- Customer service experience
- Quality control analysis
- Budgeting and financial management
- Innovation and Creativity
References
References available upon request.
Timeline
Program Director, veterans upward bound
Texas A&M University- Kingsville
12.2022 - Current
STUDENT ENGAGEMENT COORDINATOR
Texas A&M University- Kingsville
02.2021 - 11.2022
ACADEMIC SUCCESS COACH I
Texas A&M University- Kingsville
12.2019 - 01.2021
CASE MANAGER II/REHAB TEACHER II
Nueces Center for Mental Health and Intellectual Disabilities
10.2018 - 11.2019
Site Lead/Phlebotomist
Quest Diagnostics
10.2003 - 09.2018
MASTER OF SCIENCE - Sociology
Texas A&M University-Kingsville
BACHELOR OF ARTS - Sociology, Psychology
Texas A&M University-Kingsville
HIGH SCHOOL DIPLOMA -
Bishop High School
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