Kacey Munoz
Bishop,TX
Summary
Driven and client-focused professional with a background in social services and retail leadership, seeking to transition into a Personal Banker role. Known for strong communication, trust-building, and detailed documentation under pressure. Bringing public service experience and a proven ability to handle sensitive information, multitask under deadlines, and provide exceptional client care. Ready to bring these skills into a structured, long-term career in banking.
Overview
2
2
years of professional experience
Work History
CPS Investigator
Texas Department of Family and Protective Services
10.2024 - Current
- - Conducted field investigations to assess child safety, managed high-stress interviews, and collaborated across agencies.
- - Developed and monitored safety plans, communicated with legal teams and families, and documented findings in case management systems.
- - Built rapport with families under distress while ensuring legal and ethical compliance in all decisions.
- Conducted thorough assessments of child abuse and neglect allegations, ensuring child safety and wellbeing.
- Maintained confidentiality in accordance with agency policies while handling sensitive client information.
- Managed high caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
Team Leader Manager
Dollar General
08.2023 - 08.2024
- - Supervised store operations, including daily cash handling, scheduling, inventory, and employee training.
- - Delivered front-line customer service, resolved escalated issues, and supported team performance to meet sales goals.
- - Maintained accountability and accuracy with cash reconciliation and loss prevention procedures.
- Trained new associates to meet company standards
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Education
Bachelor of Science - Biology
Texas A&M University, Kingsville, TX, US
Kingsville, TX05-2024
Skills
- - Customer Service & Relationship Building
- - Conflict Resolution & De-escalation
- - Money Handling & Daily Cash Management
- - Sales Conversations & Client Needs Analysis
- - Risk Assessment & Confidential Documentation
- - Policy Compliance & Regulatory Awareness
- Client engagement and assistance
Accomplishments
- Achieved over 15 successful case closures by completing sensitive client care and relations with families with accuracy and efficiency in documentation and confidentiality.
- Collaborated with multi-disciplinary teams on sensitive case closures in the development of on-going child safety
Timeline
CPS Investigator
Texas Department of Family and Protective Services
10.2024 - Current
Team Leader Manager
Dollar General
08.2023 - 08.2024
Bachelor of Science - Biology
Texas A&M University, Kingsville, TX, US
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