JOHNTHEA BUSKEY
CAYCE,SC
Summary
Results oriented professional with 5 years of experience in Healthcare field Skilled in using multiple systems, attention to detail and dealing with patients and insurance companies Strong communication in problem-solving Seeking to leverage experience and expertise into Claim Benefit Specialists
Overview
23
23
years of professional experience
Work History
Customer Experience Associate 1
Conduent
01.2026 - Current
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Asked customers questions to determine, verify and solve common problems.
- Managed high-volume inbound calls, ensuring prompt and professional customer service.
- Resolved customer inquiries through effective problem-solving and communication techniques.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Patient Accounting Associate II
Virtual Business Office
01.2020 - 12.2024
- Making sure that the claim was billed was to the correct insurance company
- Reach out to Insurance company to find out true denial.
- Correcting and rebilling claims
- Proficiency in using electronic health record (EHR) systems and billing software
Customer Service Representative
Teleperformance
09.2018 - 11.2019
- Answering inbound calls at high volume
- Posting customer payments
- Updated customer information
- Issue service request for refunds and cancellations
Stower
Amazon
04.2018 - 08.2018
- Received inventory for distribution
- Scanned and store inventory for online sale
- Performed quality inspection of inventory
Front Desk Clerk to Assistant General Manager
Hampton Inn
12.2002 - 02.2018
- Checking customers in and out of hotel
- Processing customer payments
- Performed AR/AP duties
- Interviewed, trained and evaluated employees as well as traveling to differed states to provide other location with all the above support
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
08-2019
Skills
- Determine and understood member’s coverage in health plan
- Efficiently use multiple systems and screen to obtain and record claim information
- Attention to detail to ensure accurate billing and data entry
- Review and correct errors on claim and/or send claim to correct department to be reviewed
ADDITIONAL SECTION
- Multiple Employee of the Month and Top Performer from Teleperformance
- Multiple Employee of the Month and Employee of the Year from Hampton Inn
- On Dean List’s every semester in school
Timeline
Customer Experience Associate 1
Conduent
01.2026 - Current
Patient Accounting Associate II
Virtual Business Office
01.2020 - 12.2024
Customer Service Representative
Teleperformance
09.2018 - 11.2019
Stower
Amazon
04.2018 - 08.2018
Front Desk Clerk to Assistant General Manager
Hampton Inn
12.2002 - 02.2018
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy