Open To Work
Anthony Gibbs
Waterloo
Work Preference
Summary
Results-oriented Customer Experience Associate with expertise in call center operations and performance coaching. Enhances customer satisfaction through effective sales techniques and data reporting. Drives team success while fostering strong client relationships and optimizing operational efficiency.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Customer Experience Associate 1
CONDUENT COMMERCIAL SOLUTIONS, INC
07.2019 - 12.2026
- Executed inbound and outbound call center activities for business products/services, following standard scripts and guidelines to meet service level agreements.
- Determined the nature of the transaction or call and assessed whether it could be handled directly or required transfer.
- I worked in Chat, and then was transferred to, Phone Sales/RCC. Then I was Cross Trained in Service
- Reviewed calls, conducted NorthStar assessments, and provided coaching to assigned team members.
- Submitted reports on specialist performance to support team development and performance tracking.
- Submitted sales calibration to fine-tune my skills.
- Assisted trainers with mentoring new specialists and Grad Bay.
Customer Care
NexRep
07.2019 - 08.2019
- Honk is a roadside assistance and towing platform that operates 24/7. We connect people in need of towing or other roadside assistance with a local service provider who can help them.
- Monitored completion of tasks (towing, tire change, jump start, lockout, fuel delivery, winching) to ensure customer satisfaction
- Confirmed task completion with customers to enhance service experience
- Communicate with Service Providers, on the status of their service
- Documented communication details with customers and service providers to maintain accurate records and improve service delivery
Independent Contractor
AMAZON FLEX
INDIANAPOLIS
05.2018 - 07.2019
- Pickup packages from Amazon locations and deliver to customers' residence or businesses.
Independent Contractor
CNC LOGISTICS
INDIANAPOLIS
10.2018 - 03.2019
- Hired by an Amazon Partner Franchise, to use company vehicles to pick up Amazon packages and deliver packages to residence and businesses.
Mission Director/Pastor
Back Street Missions to America
WATERLOO
01.1994 - 01.2019
- Pick up donated furniture (WHEN AVAILABLE) and distribute/deliver to specified locations.
- Organize and develop every facet of the mission.
- Raised needed funds and support.
- Maintain all financial and operational records.
- Recruited and hired all staff.
OWNER
United Payment Services
WATERLOO
01.1994 - 01.2019
- Solicit businesses for credit card services and check guarantee services.
- Sales credit card terminals, check readers, and supplies.
- Build websites and e-commerce products.
- Provide customer service to clients.
- Manage, develop strategies, and promote business.
Market Operational Assistant Manager/Chrysler Showcase
Interim Personal
Oak Brook
01.1998 - 01.2000
- Managed the purchasing and stocking of all display supplies.
- Executed daily and weekly display visits.
- Arranged all transport pick-ups and deliveries for venues and events.
- Maintained compliance with all operational budget parameters.
- Collaborated with the Market Manager to develop the annual market plan.
Chrysler Showcase Ambassador
Interim Personal
Burbank
01.1997 - 01.1998
- Interact with guest, including scheduling test drives and meeting guess at dealerships.
- Providing information explained and demonstrated features for guess.
- Prepared vehicles and the kiosk for display.
- Collected reports for management.
Plymouth Place Advisor
Interim Personal
Burbank
01.1996 - 01.1997
- Interact with guest, including scheduling test drives.
- Provided information, explained and demonstrated features for guess.
Sales Manager
United Distributors, Inc.
Jacksonville
01.1980 - 01.1984
- Hired and trained sales representatives.
- Placed ads in local newspaper.
- Scheduled hiring sessions.
- Demonstrated products.
- Organized and developed new offices.
- Handled customer's complaints and cancellations.
- Maintained all financial, personnel, and sales reports.
Education
Associate Degree - Business
Jones College
Jacksonville, Florida01-1980
Skills
- Customer relationship management
- Call center operations
- Quality assurance
- Performance coaching
- Upselling strategies
- Data reporting
- Service agreements
Certification
Ordain Minister, Northview Baptist Church, Pensacola, FL, 1-850-982-7794
Hobbies and Interests
- Carpentry
- Computers
- Golf
- Counseling
- Teaching
Military Service
US NAVY, 01/01/71, 01/01/74
Timeline
Customer Experience Associate 1
CONDUENT COMMERCIAL SOLUTIONS, INC
07.2019 - 12.2026
Customer Care
NexRep
07.2019 - 08.2019
Independent Contractor
CNC LOGISTICS
10.2018 - 03.2019
Independent Contractor
AMAZON FLEX
05.2018 - 07.2019
Market Operational Assistant Manager/Chrysler Showcase
Interim Personal
01.1998 - 01.2000
Chrysler Showcase Ambassador
Interim Personal
01.1997 - 01.1998
Plymouth Place Advisor
Interim Personal
01.1996 - 01.1997
Mission Director/Pastor
Back Street Missions to America
01.1994 - 01.2019
OWNER
United Payment Services
01.1994 - 01.2019
Sales Manager
United Distributors, Inc.
01.1980 - 01.1984
Associate Degree - Business
Jones College