Mercedes Ward
Westlake,TX
Summary
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
6
6
years of professional experience
Work History
Deli Associate
Buc-ee's
Fort Worth, Texas
03.2022 - Current
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Received deliveries from vendors and ensured accuracy of order against invoice.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Truck Unloader /Forklift Operator
Buc-ee's
Fort Worth, Texas
03.2022 - Current
- Operated machinery including balers and compactors used in compressing cardboard boxes for storage purposes.
- Organized stock in warehouse shelves to ensure efficient product location.
- Palletized products for shipment using wrapping and strapping equipment.
- Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
- Reported any damaged goods to supervisor immediately upon unloading.
- Responsible for maintaining a clean work environment free from clutter throughout shift duration.
- Identified discrepancies between what was ordered versus what was delivered promptly informing management if necessary.
- Moved freight from one area of the warehouse to another using hand-trucks or carts when necessary.
- Conducted quality control inspections on incoming goods prior to acceptance into the facility.
- Unloaded freight from trucks, containers, and railcars with the use of a forklift or pallet jack.
- Followed company safety regulations while operating mechanical equipment such as forklifts and pallet jacks.
Online Grocery Associate
Walmart
Garland , TX
03.2019 - 02.2021
- Provided customer support for technical issues related to the online ordering process.
- Monitored stock levels of inventory and placed replenishment orders when necessary.
- Maintained accurate records of all orders placed through the website.
- Provided training and support for new employees joining the company's online grocery team.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
Education
High School Diploma -
South Garland High School
Garland, TX06-2016
Skills
- Hospitality and accommodation
- POS system operation
- Revenue growth
- Adaptability and flexibility
References
References available upon request.
Timeline
Deli Associate
Buc-ee's
03.2022 - Current
Truck Unloader /Forklift Operator
Buc-ee's
03.2022 - Current
Online Grocery Associate
Walmart
03.2019 - 02.2021
High School Diploma -
South Garland High School