John Gantt
Mocksville,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
JetBlue
07.2021 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers through calls and chat.
- Met customer call guidelines for service levels, handle time and productivity.
Retail Store Manager
Landry's
08.2008 - 06.2020
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Highest sales in Landry's Select Club memberships
- Number 3 in highest overall sales
Corporate Trainer- Express Photo
Eckerd Drugs
04.1993 - 08.2008
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
- Coached new managers on store procedures, policies and customer service
Education
Bachelor of Science - Business Administration And Management
Valencia College
Orlando, FL05.2025
Skills
- Microsoft Excel
- Calm and Professional Under Pressure
- Documentation
- Active Listening
- Customer Relations
- Supervision and leadership
- Attention to Detail
Timeline
Customer Service Representative
JetBlue
07.2021 - 11.2023
Retail Store Manager
Landry's
08.2008 - 06.2020
Corporate Trainer- Express Photo
Eckerd Drugs
04.1993 - 08.2008
Bachelor of Science - Business Administration And Management
Valencia College
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