John Weldon Kimble
IT Support Engineer
Houston,TX
Summary
Experienced IT Support Engineer with excellent diagnostics and repair abilities. Superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature.
Advanced knowledge of Desktop, Server, Domain and Networking operations with dedication to see issues through to end. Consistently recognized by superiors and peers for growth, knowledge and expertise. Works well in remote, office and field environments.
Overview
13
13
years of professional experience
8
8
Years of IT support experience
Work History
Support Engineer
Synetek Solutions (acquired SabinoCompTech)
Katy, TX
09.2021 - Current
- Supporting 60+ Multi-site Clients and over 2000 end-users
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained response times in compliance with internal policies to support business continuity.
- Performed root cause analysis of reported issues to decisively discern and enact corrections.
- Collaborated with outside departments to implement system-wide improvements.
Support Technician
SabinoCompTech
Katy, TX
01.2015 - 09.2021
- Supporting 40+ Clients and hundreds of end-users
- Updated documentation and produced reports.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Defined and documented technical support best practices.
- Compiled and accurately entered data for each customer encounter to record in system.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
LPR and Tech Manager
Covert Recovery Services
Jersey, TX
11.2014 - 02.2015
- Maintaining over 150 accounts and provided consistent reports/updates through client portals
- Developed suggestions for technical process improvements to optimize resources.
- Updated database and kept accurate records.
Administrative Services Manager
I.R. Services
Sugarland, TX
02.2013 - 10.2014
- Maintaining over 500 accounts and reporting back to client portals
- Management and training of new staff and agents
- Multitasking on phones, computer, and interoffice communications
- Developing new procedures to enact efficient workplace environment
- Communicating with multiple clients and customers daily
- Efficient use of Radio Communications and GPS Tracking to enhance Logistical efficiency
- Maintaining and updating technological systems
- Communicated objectives across divisions through regular correspondence and scheduled status updates.
Sales Associate/Customer Service
GNC
Katy, TX
01.2011 - 11.2012
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Facility Ops Team Member
Lifetime Fitness
Katy, TX
01.2012 - 09.2012
- Assisting Management with supervision and delegation of tasks to team members
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Developed strong cooperative relationships with coworkers and managers.
Merch Flow/Sales Support
Victoria’s Secret
Katy, TX
09.2011 - 02.2012
- Processing/Back-stocking Shipment
- Merchandise Replenishment
- Off-site Inventory Management
- Floor-sets/Advertising swaps
Service Clerk
Walgreens
Katy, TX
01.2009 - 07.2010
- Stock take/Restock
- POS operation and Cash Handling
- Merchandising
- Block and Facing of Store
Education
High School Diploma -
Katy High School
Katy, TX 08.2006 - 06.2010
Skills
Hardware/Software Installation
Support Ticket System Management
Desktop and Server Support
Application Support
Root cause analysis
Internal policy compliance
Enterprise WiFi management
Network Support
Remote Diagnostics
Problem-Solving
Attention to Detail
Project Management
Customer Service Expert
Timeline
Support Engineer
Synetek Solutions (acquired SabinoCompTech)
09.2021 - Current
Support Technician
SabinoCompTech
01.2015 - 09.2021
LPR and Tech Manager
Covert Recovery Services
11.2014 - 02.2015
Administrative Services Manager
I.R. Services
02.2013 - 10.2014
Facility Ops Team Member
Lifetime Fitness
01.2012 - 09.2012
Merch Flow/Sales Support
Victoria’s Secret
09.2011 - 02.2012
Sales Associate/Customer Service
GNC
01.2011 - 11.2012
Service Clerk
Walgreens
01.2009 - 07.2010
High School Diploma -
Katy High School
08.2006 - 06.2010