Years of IT professional experience
Joshua Fuller
IT
Citrus Springs,FL
Summary
Two-year IT Technician with a Bachelor's Degree from Colorado Technical University in Computer Science. Practical skills and providing a wide-ranging of services installing, troubleshooting, and fixing software and hardware in various computer and printer systems. Exceptional written and verbal communication skills, able to explain complicated information to end-users to ensure efficient use of technologies. Hard-working and reliable professional.
Overview
2
2
Work History
IT Support Specialist
Langley Health Services
02.2023 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Delivered onsite technical support for 3 sites.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Technician
S.S. White Technologies
10.2022 - 02.2023
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Built and repaired PC Desktops and Laptops
- Installed, configured and maintained computer systems and network connections.
Route Sales Representative
Frito Lay
05.2019 - 11.2020
- Maximized sales through effective territory management and strategic route planning.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
Store Manager
Fred's Super Dollar
11.2011 - 05.2019
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Bachelor of Science - Computer Science- Cybersecurity Engineering
Colorado Technical University
Colorado Springs, CO09.2022
High School Diploma -
Highland High School
Anderson, IN06.2003
Skills
- Hardware maintenance
- Ticketing system proficiency
- Technical Troubleshooting
- Help Desk Support
- Customer service expert
- Active Directory Knowledge
- Remote Technical Support
- Hardware/Software Installation
- Scripting Languages
- Mobile Device Support
Soft Skills
- Exceptional Problem Solving
- Exceptional Team Player
- Excellent Attention to Detail
- Multitasking Abilities
- Flexible and Adaptable
- Leadership Abilities
- Excellent Time management
- Excellent written and verbal communication
Timeline
IT Support Specialist
Langley Health Services
02.2023 - Current
IT Technician
S.S. White Technologies
10.2022 - 02.2023
Route Sales Representative
Frito Lay
05.2019 - 11.2020
Store Manager
Fred's Super Dollar
11.2011 - 05.2019
Bachelor of Science - Computer Science- Cybersecurity Engineering
Colorado Technical University
High School Diploma -
Highland High School
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