VELMURUGAN VENKATESAN
Arlington,TX
Summary
Results-driven IT Support Specialist with experience in providing top-tier technical support, project management, and effective site operations. Proven track record of delivering exceptional customer service and problem-solving expertise in both end-user and technical environments. Skilled in managing IT projects, optimizing site operations, and ensuring seamless technical functionality. Adept at translating complex technical concepts into user-friendly language.
Overview
15
15
years of professional experience
Work History
IT Support Specialist
SOFTPATH SYSTEM LLC
01.2022 - 01.2025
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing and tracking systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Used established procedures to identify critical customer and system issues and escalate problems to the appropriate person or group.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users
System Support Specialist
Maxiseal PTE Ltd
01.2015 - 07.2020
- Improved system performance by identifying and resolving technical issues promptly.
- Reduced downtime by proactively monitoring systems and addressing potential problems before they escalated.
- Managed inventory of IT assets, tracking equipment life cycles and recommending replacements for optimal performance.
- Resolved computer and system networking problems to maintain user productivity.
- Enhanced system security by updating anti-virus software and performing regular data backups.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Documented support procedures, processes, and solutions in centralized systems, enabling user self-service.
- Maintained accurate documentation on all systems, ensuring easy access and reference for troubleshooting purposes.
- Coordinated with vendors during hardware installation or repair processes to minimize disruption to daily operations.
- Maintain and implement Active Directory and group policies.
Assistant System Administrator
Maxiseal PTE LTD
04.2010 - 01.2015
- Assisted with establishing standard operating procedures for system maintenance activities, ensuring consistent delivery of high-quality service across all functional areas.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved hardware and software issues, such as those in the computer, printer, and server rooms.
- Set up the new computer system, create a new profile, and connect to the Local area network with the printer.
- Diagnosed and executed resolutions for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Troubleshooting issues and creating ticket-based solutions for computers, printers, and switches.
- Provided exceptional end-user support, ensuring timely resolutions to technical issues.
- Optimized server functionality with regular maintenance and hardware upgrades.
- Contributed to successful system migrations through careful planning and execution of tasks.
- Evaluated new technologies for potential implementation, staying current on industry trends and best practices.
- Maintained network security by configuring firewalls, routers, and switches.
- Assisted in developing comprehensive documentation for systems and procedures, improving knowledge sharing within the team.
- Collaborated with cross-functional teams to improve overall IT infrastructure.
- Monitored networks and network devices to resolve technical problems quickly.
Education
Certification - CompTIA A+ - Comptia A+ Certificate
Certification
USA01-2025
Certification - CompTIA ITF - IT Help Desk / End User Support Specialist Program
Texas Premier Technology Institute
Texas04.2023
Bachelor of Commerce - Accounting
Annamalai University
India08.2009
Skills
- Mobile Devices
- Data backup and recovery
- Technical support
- Hardware installation
- Network troubleshooting
- Microsoft outlook
- Incident management
- System monitoring
- Ticket management
- IT security protocols
- Firewall administration
- Remote support
- Network management
- Vendor coordination
- Customer service
- Hardware maintenance
- Printer setup
- Systems analysis
- Wireless networking
- Patch management
- Maintenance scheduling
- Virtualization and Cloud Computing
- Implementation
- Design & Develop
- Software Installation & Upgrades
- Hardware & Software Diagnostics
- LAN & WAN Firmware
- Data entry
Timeline
IT Support Specialist
SOFTPATH SYSTEM LLC
01.2022 - 01.2025
System Support Specialist
Maxiseal PTE Ltd
01.2015 - 07.2020
Assistant System Administrator
Maxiseal PTE LTD
04.2010 - 01.2015
Certification - CompTIA A+ - Comptia A+ Certificate
Certification
Certification - CompTIA ITF - IT Help Desk / End User Support Specialist Program
Texas Premier Technology Institute
Bachelor of Commerce - Accounting
Annamalai University
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