Summary
Overview
Work History
Education
Skills
Timeline
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VELMURUGAN VENKATESAN

Help Desk Support Specialist
Arlington,TX

Summary

Experienced System Support Specialist with a strong background in troubleshooting, maintaining, and optimizing IT infrastructure. Skilled in diagnosing hardware and software issues, providing technical support, and ensuring system performance. Adept at working in fast-paced environments and collaborating with cross-functional teams to deliver effective solutions. Seeking to leverage my technical expertise and problem-solving skills to contribute to a dynamic IT team and enhance overall system efficiency.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

IT Support Specialist

SOFTPATH SYSTEM LLC
Wayne, Pennsylvania
01.2022 - 01.2025
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Developed and implemented preventive maintenance procedures.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assisted in development of system security protocols.
  • Generated reports to track performance and analyze trends.
  • Researched and identified solutions to technical problems.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Created and administered profiles and accounts, also maintaining systems documentation.
  • Reduced downtime for users through proactive monitoring and maintenance of the Active Directory environment.

Assistant System Support Specialist

Maxiseal PTE Ltd
Singapore, Singapore
01.2018 - 07.2020
  • Created help desk tickets, troubleshot, and resolved desktop issues
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Used ticketing and tracking systems to manage and process support actions and requests
  • Provided Tier 1 IT support to non-technical internal users through deskside support services
  • Used ticketing systems to manage and process support actions and requests
  • Researched and identified solutions to technical problems
  • Used established procedures to identify critical customer and system issues and escalate problems to the appropriate person or group
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users
  • Managed and maintained Active Directory user accounts, group policies, and permissions to ensure secure and efficient access control
  • Improved system performance by identifying and resolving technical issues promptly
  • Reduced downtime by proactively monitoring systems and addressing potential problems before they escalated
  • Managed inventory of IT assets, tracking equipment life cycles and recommending replacements for optimal performance
  • Resolved computer and system networking problems to maintain user productivity
  • Enhanced system security by updating anti-virus software and performing regular data backups
  • Monitored hardware, software, and peripheral performance against organizational expectations
  • Set up hardware and software in optimal configurations to meet network performance requirements
  • Documented support procedures, processes, and solutions in centralized systems, enabling user self-service

Education

Bachelor of Science - Accounting And Co-Operations

Annamalai University
Chidambaram, India
09.2006 - 09.2009

Skills

Mobile Devices

Data backup and recovery

Technical support

Hardware installation and maintenance

Network management and troubleshooting

Incident management

System monitoring

Ticket management

Remote support

Customer support

Virtualization and Cloud Computing

Software Installation and Upgrades

LAN and WAN Firmware

Microsoft office 365

Timeline

IT Support Specialist

SOFTPATH SYSTEM LLC
01.2022 - 01.2025

Assistant System Support Specialist

Maxiseal PTE Ltd
01.2018 - 07.2020

Bachelor of Science - Accounting And Co-Operations

Annamalai University
09.2006 - 09.2009

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VELMURUGAN VENKATESANHelp Desk Support Specialist