Enrique Tolentino
Arlington,TX
Summary
Developed strong safety protocols and customer service skills in high-energy amusement park environment. Excel at managing operations, ensuring guest safety, and maintaining ride functionality. Seeking to transition into new field where these transferable skills can drive success.
Overview
4
4
years of professional experience
Work History
Lead Ride Operator
Six Flags Over Texas
07.2023 - Current
- Operated amusement rides, ensuring strict adherence to safety protocols and operational guidelines.
- Monitored ride performance and guest experiences, promptly addressing concerns to enhance visitor satisfaction.
- Trained new team members on safety procedures and operational standards for ride operation.
- Conducted routine inspections of equipment to ensure optimal functionality and safety compliance.
- Delivered exceptional customer service by engaging with guests and providing information about attractions.
- Implemented best practices for operational efficiency, contributing to a safe and enjoyable environment for all guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
Flash Pass Team Member
Six Flags Over Texas
04.2022 - 07.2023
- Delivered exceptional customer service, enhancing guest experience and satisfaction.
- Collaborated with team members to maintain cleanliness and safety standards throughout the park.
- Managed ticketing processes, ensuring accurate admissions and smooth guest entry flow.
- Resolved guest inquiries and concerns promptly, fostering a positive environment for visitors.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Sam Houston
Arlington, TX05-2023
Skills
- Customer service
- Equipment operation
- Safety monitoring
- Emergency evacuation procedures
- Ride operations
- Safety procedures
- Ticket taking
- Operation and control
- Teamwork and collaboration
- Time management
- Customer assistance
- Strong work ethic
Languages
Spanish
Native or Bilingual
Timeline
Lead Ride Operator
Six Flags Over Texas
07.2023 - Current
Flash Pass Team Member
Six Flags Over Texas
04.2022 - 07.2023
High School Diploma -
Sam Houston