Stephanie Moreno
Northridge,CA
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to a hardworking role. Can quickly memorize product details and build customer relationships. I am also considered to be a hardworking employee with excellent customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Lead Ride Operator
Universal Studios Hollywood
Hollywood, California
05.2025 - Current
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Operated attraction equipment precisely to concur with operational procedures.
- Managed queues and flow of guests, maintaining order and efficiency.
- Mentors and supervises ride operators; provides ongoing coaching performance and feedback.
Ride Operator
Universal Studios Hollywood
Hollywood, California
05.2024 - Current
- Guided guests through ride experiences with a friendly and welcoming approach.
- Communicated effectively with team members to coordinate ride operations and manage queues.
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Monitored guest behaviour while riding attractions.
Ride Operator
Six Flags Magic Mountain
Valencia, CA
05.2021 - 01.2022
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Operated attraction equipment precisely to concur with operational procedures.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Checked seatbelts of riders to maximize safety and manage risk.
- Collaborated with peers to deliver consistent service and promote customer retention.
Education
High School Diploma -
Taft Charter High School
Woodland Hills, CACriminal Justice -
College of The Canyons
Valencia, CASkills
- Problem-Solving
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Flexible Schedule
- Time Management
- Customer Service
- Teamwork and collaboration
- Energy and Physical Stamina
Timeline
Lead Ride Operator
Universal Studios Hollywood
05.2025 - Current
Ride Operator
Universal Studios Hollywood
05.2024 - Current
Ride Operator
Six Flags Magic Mountain
05.2021 - 01.2022
High School Diploma -
Taft Charter High School
Criminal Justice -
College of The Canyons