Joana Lanuza
San Antonio,TX
Summary
Proven leader and effective communicator, adept at training teams and enhancing guest experiences. Excelled in safety monitoring and customer service, resolving complaints with professionalism. Demonstrated strong work ethic and problem-solving skills, contributing innovative solutions for team improvement.
Overview
2
2
years of professional experience
Work History
Lead Ride Operator
Six Flags Fiesta Texas
San Antonio, TX
06.2023 - Current
- Trained new employees in the organization, and coached current employees on their operations and guest service.
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides, and provided customer service to guests in a friendly manner.
- Operated control panels for ride systems, monitored audio and visual equipment, and collaborated with team members to ensure the smooth operation of all attractions.
- Conducted emergency procedures when necessary, in accordance with safety protocols.
- Provided assistance to guests who required special attention due to disabilities or mobility challenges.
- Resolved customer complaints in a professional manner, and served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Food and Beverage Ambassador
Sea World San Antonio
San Antonio, TX
06.2022 - 08.2022
- Provided detailed information on menu items, including ingredients and preparation methods. Communicated with kitchen staff regarding order details and special requests from guests.
- Handled meal service in a timely and efficient manner according to established protocols.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
- Monitored guest consumption of alcohol to prevent intoxication levels in accordance with state laws.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
Education
Bachelor of Arts - Medical Humanities
The University of Texas At San Antonio
San Antonio, TX05-2028
Skills
- Team Training
- Strong work ethic
- Safety guidelines
- Decision-making
- Problem solving
- Customer service
- Safety monitoring
- Team Training
- Teamwork and collaboration
- Customer assistance
Languages
Spanish
Native/ Bilingual
Affiliations
- Piano
- Volunteering
- Cooking
- Gardening
- Athletics
Timeline
Lead Ride Operator
Six Flags Fiesta Texas
06.2023 - Current
Food and Beverage Ambassador
Sea World San Antonio
06.2022 - 08.2022
Bachelor of Arts - Medical Humanities
The University of Texas At San Antonio