Jonathan Mendez
Pico Rivera,CA
Summary
Ride operations professional prepared for ensuring safe and enjoyable experiences for guests. Proven ability to manage ride operations and maintain safety standards. Known for strong teamwork and adaptability in dynamic environments. Skilled in customer service and safety protocols.
Overview
3
3
years of professional experience
Work History
Lead Ride Operator
Universal Studios Hollywood
Universal City, CA
04.2024 - Current
- Operated ride systems, ensuring guest safety and adherence to operational protocols.
- Conducted pre-ride inspections, maintaining equipment functionality and reliability.
- Managed queue lines, providing excellent customer service and enhancing guest experience.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Ensured timely documentation of incidents or accidents that occurred within the assigned area for review by management staff.
- Enhanced team morale and performance by organizing and leading weekly team meetings.
- Collaborated with Management to provide the team with detailed weekly operation plans.
Ride Operator
Universal Studios Hollywood
Universal City, CA
12.2022 - Current
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
- Provided detailed safety instructions to guests, contributing to decrease in ride-related incidents.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
Education
High School Diploma - Communications and Technology
Diego Rivera Learning Complex
Los Angeles, CA06-2019
Computer Science
California State University, Northridge
Northridge, CASkills
- Customer service
- Relationship building
- Operations monitoring
- Microsoft Excel
- Problem-solving abilities
- Multitasking Abilities
- Team collaboration
- Effective communication
- Team building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Ride Operator
Universal Studios Hollywood
04.2024 - Current
Ride Operator
Universal Studios Hollywood
12.2022 - Current
High School Diploma - Communications and Technology
Diego Rivera Learning Complex
Computer Science
California State University, Northridge