Clayton Moody
Springfield
Summary
Dynamic IT professional dedicated to enhancing operational efficiencies through exceptional technical support and problem-solving skills. Collaborates effectively to improve IT processes while prioritizing customer satisfaction and swift issue resolution. Excels in troubleshooting network connectivity, hardware, and software issues in fast-paced environments.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
F3 spot on
Chicago
12.2024 - 08.2025
- Provided technical support for hardware and software issues to employees.
- Troubleshot network connectivity problems and resolved user access issues.
- Assisted in the setup and maintenance of IT equipment across the organization.
- Collaborated with team members to improve IT processes and service delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided Tier 1–2 IT support for Windows-based systems, troubleshooting hardware, software, and user access issues in a fast-paced environment
- Supported Pos systems, including setup, configuration, peripheral devices (printers, scanners, cash drawers), and basic network connectivity
- Managed and troubleshot Microsoft 365 (Outlook, Teams, OneDrive, user accounts, permissions, and password resets)
- Diagnosed and resolved issues related to WiFi- connectivity, IP addresses, and network devices such as switches and routers
- Documented support tickets, resolutions, and common issues to improve response time and efficiency
Control Alt Delete
SPRINGFIELD
04.2024 - 11.2024
- Assisting in the installation, configuration, and maintenance of computers and printers for both individual users and business environments.
- Providing installation, troubleshooting, and problem-solving services for home security systems, ensuring customers' systems are functioning correctly and securely.
- Diagnosing and repairing computer hardware issues, upgrading systems, and ensuring software functionality for users.
- Assisting users in recovering Windows passwords, ensuring quick resolution of access issues, and providing customer support for software-related queries.
- Collaborating with senior technicians to identify, troubleshoot, and resolve technical issues efficiently, while learning best practices in IT support.
CRS / Spoton support
01.2021 - 05.2023
- Managed ISP for optimal connectivity and cost, enhancing network reliability.
- Configured and supported POS systems, ensuring seamless operations across the East Coast.
- Provided remote on-call support, resolving technical issues for restaurant clients.
- Set up and maintained DVRs and cameras, improving security infrastructure.
- Ensured PCI compliance for over 100 restaurants, safeguarding customer data.
- Managed ISP connectivity, optimized network performance, and supported end-user devices.
- Configured POS stations, provided remote support, and ensured PCI compliance for 100+ restaurants.
- Customized POS systems through BOH coding, improving user interfaces.
- Set up DVRs and cameras, rewired CAT5e cables, and installed POS systems, enhancing operational efficiency.
- Trained users on POS systems, maximizing business performance.
- Provided on-call remote support, troubleshot hardware issues, and collaborated with peers to resolve complex situations.
- Created admin and user interfaces for Spot POS, streamlining operations.
- Implemented network solutions, including routers, switches, and firewalls, to boost connectivity and security.
- Maintained PCI compliance for diverse restaurant clientele.
- Managed workstations, tablets, laptops, and Honeywell scanners, ensuring optimal functionality and minimal downtime.
- Optimized ISP connectivity and POS systems for 100+ restaurants, ensuring seamless operations and PCI compliance across the East Coast.
- Managed office inventory using MS Office, ensuring software updates for optimal network performance.
- Installed and configured computers and DVR systems, enhancing office tech infrastructure.
- Streamlined inventory processes, resulting in improved accuracy and efficiency.
- Ensured all software was current, minimizing downtime and enhancing productivity.
- Optimized network performance, implementing cutting-edge solutions for improved connectivity and efficiency in office operations.
- Meticulously maintained inventory using MS Office, ensuring accurate tracking and timely replenishment of essential resources.
- Conducted comprehensive analysis of software systems, proactively updating and troubleshooting to enhance overall functionality.
- Spearheaded installation of advanced DVR system, significantly enhancing security measures and streamlining surveillance processes.
- Fostered seamless communication between IT and other departments, aligning technology solutions with organizational objectives.
- Optimized network performance through comprehensive analysis, implementing strategic solutions to enhance connectivity and operational efficiency.
Education
Comptia Security + - Comptia Sec
Comptia
12.2025 - 01.2026
Computer Science -
Holyoke Community College
Holyoke, MASkills
- Communication
- Multitasking
- Organization
- Record keeping
- IT support
- Networking
- Programming
- Data security
- Hardware maintenance
- Network diagnostics
- Remote support
- Collaboration
- Network infrastructure
- Information Systems
- Database Administration
- Data Analysis
- VMware
- Windows Servers
- Microsoft PowerPoint
- MS Access
- Excel
- HTML
- Java
- BOH programming
- Active Directory
- Data Management
- Cloud Systems
- Training
- POS systems
- DVR setup
- Cabling
- Project Management
- Risk Assessment
- Strategic Planning
- System Integration
- Incident Response
- User Experience
- Vendor Management
- Network troubleshooting
- Technical support
- Systems configuration
- Customer service
- Microsoft 365 management
- Equipment maintenance
- IT process improvement
- User guidance
- System diagnostics
- TCP/IP
- Knowledge base management
- Videoconferencing
- Data recovery
- Performance testing
- Norton antivirus software
- Hardware and peripherals
- Analytical thinking
- Windows xp/vista
- Data entry
- Windows 10
- Access issue resolution
- Mac systems
- System administration
- LAN/WAN
References
- Adam Bisson, District Technology Coordinator, (413) 426-4251
- Sarah Patnode, Senior Financial Systems Analyst, (413) 374-7071
- Tom, Control Alt Delete Owner, (413) 781-8100
Personal Information
Date of Birth: 02/16/03
Timeline
Comptia Security + - Comptia Sec
Comptia
12.2025 - 01.2026
IT Support Specialist
F3 spot on
12.2024 - 08.2025
Control Alt Delete
04.2024 - 11.2024
CRS / Spoton support
01.2021 - 05.2023
Computer Science -
Holyoke Community College