Jonathan Minani
Las Vegas,NV
Summary
Motivated and security-cleared IT professional with hands-on experience supporting enterprise users and maintaining network infrastructure. Proven ability to manage Active Directory environments, support Tier 1/2 users, and assist in implementing secure networking practices. Currently pursuing additional certifications, with a strong drive to transition into a dedicated Network Administrator role. Known for problem-solving, excellent customer service, and a proactive, team-focused mindset.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
EO Solutions
04.2025 - Current
- Assisted in configuring and maintaining local area networks, resolving connectivity and performance issues
- Performed Tier 1/2 support for ~100 end users; managed user accounts and permissions in Active Directory
- Provided hardware/software support for desktops, laptops, and VoIP phones
- Supported implementation of foundational security protocols including MFA, secure configurations, and user access controls
- Automated administrative tasks using PowerShell and scripting for efficiency
- Coordinated with vendors for network equipment procurement and escalated support cases
- Maintained internal documentation on IT procedures, network diagrams, and asset tracking
Network Support
UNIFY Financial Credit Union
12.2024 - 04.2025
- During my role in Network Support, I worked closely with the IT team to monitor and maintain network infrastructure
- My responsibilities included troubleshooting network issues, assisting with the installation and configuration of network devices, and ensuring optimal network performance
- I performed routine network assessments and collaborated with team members to implement solutions for network inefficiencies
- I also provided technical support to end-users, helping resolve connectivity issues and explaining complex technical concepts in an easy-to-understand manner
- Additionally, I gained hands-on experience with network management tools and software, ensuring network security and stability for the organization
Contact Center Specialist
Unify Financial Credit Union
11.2024 - 04.2025
- Resolved user authentication and access issues across banking platforms
- Delivered technical support to customers while tracking issues via ticketing systems
- Maintained high satisfaction scores through timely and accurate resolutions
- Recognized by management as a top performer in both service quality and productivity, receiving multiple performance awards.
- Reduced average call handling time with efficient problem-solving and clear communication skills.
- Maintained accurate records of customer interactions, documenting details of inquiries, complaints, or comments as well as actions taken.
Front Desk Associate
MGM Grand Hotel & Casino
06.2024 - 11.2024
- Delivered technical and customer service support for check-in systems and guest room connectivity
- Developed strong communication skills interacting with diverse clientele
Cavalry Scout (35th Infantry)
U.S. Army National Guard
11.2023 - Current
- Operated under high-pressure conditions to support secure communications and reconnaissance
- Maintained operational readiness and compliance with classified communication protocols
- Holds active Security Clearance under U.S. DoD standards
Education
B.S. - Network Engineering & Security
Western Governors University
Skills
- Network Infrastructure
- Troubleshooting
- Switch/Router Support
- Active Directory
- Linux & Windows Environments
- Ticketing Systems
- IP Addressing
- Network Security
- Help Desk Operations
- Time Management
- Communication
- Software installation
- Technical troubleshooting
- Technical support
- Network diagnostics
Certification
- CompTIA Network+
- Google Cybersecurity Foundations
Security Clearance
Secret Level Clearance
Timeline
IT Support Specialist
EO Solutions
04.2025 - Current
Network Support
UNIFY Financial Credit Union
12.2024 - 04.2025
Contact Center Specialist
Unify Financial Credit Union
11.2024 - 04.2025
Front Desk Associate
MGM Grand Hotel & Casino
06.2024 - 11.2024
Cavalry Scout (35th Infantry)
U.S. Army National Guard
11.2023 - Current
B.S. - Network Engineering & Security
Western Governors University
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