Oluwande Boyo
Dallas,TX
Summary
Dynamic IT Support Specialist with proven expertise at Mouser Electronics, excelling in device management and network troubleshooting. Adept at resolving complex issues while delivering exceptional customer service. Skilled in Active Directory and hardware diagnostics, I drive continuous improvement and enhance operational efficiency in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Mouser Electronics
01.2021 - Current
- Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network Operations to escalate and resolve enterprise-level issues.
- Utilize device management systems including Ansible, Puppet, SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues.
- Troubleshoot hardware and software issues on Windows, Linux and MacOS; troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues.
- Provide onsite and remote support for computers and mobile devices in a fast-paced engineering environment.
Quality Control Specialist
Mouser Electronics
07.2018 - 12.2020
- Perform audits of warehouse operations to verify adherence to safety and quality protocols.
- Assist in the investigation and resolution of customer complaints related to product quality, implementing preventive measures to avoid recurrence.
- Utilize quality management software and tools to track and analyze quality data, generating reports to support continuous improvement initiatives.
Desktop Technician I - Part Time
MF Medical Supply
09.2018 - 12.2019
- Diagnosed and resolved software and hardware-related incidents, including operating systems (Windows, Mac, and Linux) and a range of software applications.
- Installed and configured new IT equipment and performed software and hardware upgrades.
- Assist all users with any logged IT-related incident when called upon.
- Maintain good verbal communication skills; communicate effectively with technical and non-technical colleagues at all levels in the organization.
Stock Control Specialist
Mouser Electronics
06.2013 - 06.2018
- Perform date code translation and quality control duties.
- Responsible for picking and packaging correction orders to prevent damage.
Education
Associate Of Arts -
Dallas College
Associate of - Information Technology and System Management
My Computer Career Training College
Skills
- Amazon Web Services
- Communication
- Linux programming and administration
- Windows Server
- Device management
- Network troubleshooting
- Hardware diagnostics
- Software installation
- Remote support
- Customer service
- Active Directory
- Incident management
- Problem solving
- Quality assurance
- Communication skills
- System diagnostics
- Mac systems
- Verbal and written communication
- Microsoft outlook
- Desktop support
- User support
- DHCP/DNS ethernet and firewall proficient
- Hardware troubleshooting
- Ticket support system management
- System administration
- TCP/IP
- LAN/WAN
- Network configuration
- Account management
- Windows 10
- Operating systems
- Hardware and peripherals
Certification
- AWS Solution Architect Professional
- CompTIA A+
- CompTIA Security+
- CompTIA Network+
- CompTIA Server+
- Linux Essentials
- Microsoft Network & Security Fundamentals
- Information System Auditing Control and Assurance
- Microsoft Azure Fundamentals
Awards And Scholarships
Pathways Personal Development Program
Timeline
IT Support Specialist
Mouser Electronics
01.2021 - Current
Desktop Technician I - Part Time
MF Medical Supply
09.2018 - 12.2019
Quality Control Specialist
Mouser Electronics
07.2018 - 12.2020
Stock Control Specialist
Mouser Electronics
06.2013 - 06.2018
Associate Of Arts -
Dallas College
Associate of - Information Technology and System Management
My Computer Career Training College
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