JOSE REYES
Hayward,CA
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers and specialized logistics software.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Clarke Consulting Inc
08.2022 - 07.2023
- Provide technical support and troubleshooting for hardware and software issues, including desktops, laptops, printers, scanners.
- Ensure the smooth operation and maintenance of the company's IT infrastructure, including servers, networking equipment, and data storage systems. This is critical to maintaining data integrity and protecting sensitive research data.
- Implement and enforce IT security policies and protocols to protect confidential and proprietary data, comply with industry regulations (e.g., FDA, GxP, HIPAA), and prevent data breaches or cyberattacks.
- Conduct training sessions and provide documentation to help employees, including researchers and scientists, effectively use IT systems and tools for their daily tasks. Assist in the onboarding process for new hires to ensure a seamless integration into the IT environment.
- Provide technical support for IT projects, such as system upgrades, implementation of new software, and infrastructure expansions.
IT Support Engineer
Averro
07.2022 - 08.2022
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Developed and implemented complex internet and intranet applications on multiple platforms.
- Configure routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Respond to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Used remote login tools to assist clients with technical and product questions.
AWS Infrastructure Architect (Temp)
BMT LLC
02.2022 - 04.2022
- Create detailed plans for the integration of new systems architecture into existing infrastructure, including logistical plans and physical integrations.
- Recommended alternative technologies or improvements to enhance information systems.
- Analyze business requirements to identify possible hardware, operating system, and connectivity integrations.
- Planned, implemented and integrated updated system-oriented projects.
- Put together architectural designs, security plans and system specifications.
Infantryman
US Army
08.2019 - 07.2021
- Contributed to regular drills to help fellow soldiers maintain combat readiness and team preparedness for diverse situations.
- Helped mobilize weapons and vehicles to support troops and meet field mission objectives.
- Offered tactical and technical guidance to help subordinates navigate highly stressful military situations.
- Continuously trained and improved knowledge to better assist the team with basic and advanced infantry operations.
- Conducted ground reconnaissance and reported to leadership for strategic planning.
AWS Cloud Practitioner
EMR CPR LLC
03.2018 - 06.2019
- Collaborative research, implementation, and deployment of security and performance upgrades minimizing unnecessary resource exposure to internet-facing devices.
- Developed security, performance, and monitoring reports complying with audit requirements.
- Deployed scalable AWS Cloud infrastructure to dynamically resize, meeting fluctuating storage, networking, and processing.
- Implemented cloud policies, managed technology requests and maintained service availability.
- Planned, tested and supported high-availability infrastructures.
IT Support Specialist
ReadyTech
04.2017 - 10.2017
- Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat.
- Scheduled and executed system-wide software installations and upgrades.
- Evaluated software and hardware functionality and performance, recommending improvements and solutions as needed.
- Communicated, asked informed questions, and listened actively to provide targeted support for technical issues.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
Education
Associate of Science - Network Systems Administrator
ITT Technical Institute
Oakland, CA2016
Skills
- Customer Service
- Reliable and Consistent
- Information Technology
- LAN/WAN
- Virtual and Cloud Technologies
- Amazon Web Services
- Software Installation and Maintenance
- Oral and Written Communication
- Technical Troubleshooting
- Committed to Lifelong Learning
Certification
- AWS Certified Solutions Architect - Associate, Feb 2022
- AWS Certified Cloud Practitioner, Sep 2021
- Python programming, Python Institute, Sep 2021
- Linux Essentials, Linux Professional Institute, Sep 2016
Timeline
IT Support Specialist
Clarke Consulting Inc
08.2022 - 07.2023
IT Support Engineer
Averro
07.2022 - 08.2022
AWS Infrastructure Architect (Temp)
BMT LLC
02.2022 - 04.2022
Infantryman
US Army
08.2019 - 07.2021
AWS Cloud Practitioner
EMR CPR LLC
03.2018 - 06.2019
IT Support Specialist
ReadyTech
04.2017 - 10.2017
Associate of Science - Network Systems Administrator
ITT Technical Institute
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