Jared Glahn
Technical Support Specialist
Vancouver,United States
Summary
Dedicated support professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Specialist
Finvi
Vancouver, WA
03.2021 - Current
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Wrote and modified SQL queries to collect data for analytics, critical statistics and generate reports.
- Performed technical troubleshooting and diagnosis, network monitoring, software installation and information gathering to keep infrastructure operational.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
Bachelor of Science - Computer Science
Washington State University
Vancouver, WA 08.2016 - 05.2020
Skills
Technical issues analysis
Data science research methods
Datadog
SQL analytics and management
Python
Linux (Ubuntu Primarily)
Amazon Web Services
Timeline
Technical Support Specialist
Finvi
03.2021 - Current
Bachelor of Science - Computer Science
Washington State University
08.2016 - 05.2020