Prince Thomas
Orlando
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Asurion
05.2024 - Current
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Updated software to safeguard against security flaws.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Created help desk tickets, troubleshot and resolved desktop issues.
Cybersecurity Account Executive
KNC Strategic Services
05.2023 - 05.2024
- Reviewed financial statements for accuracy and integrity.
- Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
- Negotiated prices, terms of sales and service agreements.
Late Stage Collection
Santander Consumer USA
08.2020 - 01.2022
- Conducted regular audits of calibration processes, ensuring compliance with industry standards and internal requirements.
- Utilized statistical process control methods to monitor trends in measurements data for early identification of potential issues affecting product quality or equipment performance.
- Enhanced overall product quality by conducting precise dimensional and functional inspections on manufactured parts.
- Safeguarded quality levels by performing preventive maintenance on gages and measuring devices regularly.
Education
Business Management - Some College
Philadelphia Community College
Philadelphia, PA10.2016
Skills
- Communication
- Helpdesk call support
- Cloud computing knowledge
- Remote Support Capabilities
- Computer Skills
- Organizational Skills
- Critical Thinking
- Excellent Communication
Certification
- Foundation of Cybersecurity
Timeline
IT Support Specialist
Asurion
05.2024 - Current
Cybersecurity Account Executive
KNC Strategic Services
05.2023 - 05.2024
Late Stage Collection
Santander Consumer USA
08.2020 - 01.2022
Business Management - Some College
Philadelphia Community College
- Foundation of Cybersecurity
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