John Wesley Mason
Hilliard,OH
Summary
Proven leader, passionate about consumer-focused management, fully invested in making healthcare better and removing barriers that block members’ ability to receive care, experienced with Medicare/Medicaid operations, team leader with growth mindset that takes responsibility seriously and fully collaborates with team members, respected for ability to keep privacy and confidentiality, critical thinker with proven analytical skills and attention to details of data and interpretation, recognized consistently for work ethic, able to maintain and exceed performance goals, and positively impacting and encouraging others. Open and eager to learn new skills.
Overview
4
4
years of professional experience
Work History
Supervisor Customer Service
M&R MAOM Mountain West
01.2022 - 01.2024
- Excels at coaching team members with patience, equality and fairness, caAdvocates, problem solving
- Fully experienced within UHC call center operations and practice of white-glove, top drawer service
- Service Hero Nominee 2022, Service Hero Nominee 2023
- Excelled in OJT experience, teaching trainees some topics in class
- Championing compliance for MAOM Team representing Medicare
- Guiding and educating members on benefits and issues regarding their health care
- Coordinating care with providers and specialists, and serving as a health warrior for members
- Navigating complex computer systems and researching insurance issues
On the Job Trainer, Compliance Champion & Advocate4Me Rep
UnitedHealthcare Group
Dublin, Ohio
01.2020 - 01.2022
- Coaching team members, evaluating calls of Advocates, problem solving
- Lead in Training with Supervisor and current Team Lead
- Service Hero Nominee 2021, Service Hero Winner 2022
- Excelled in OJT experience, teaching trainees some topics in class
- Championing compliance for MAOM Team representing Medicare
- Guiding and educating members on benefits and issues regarding their health care
- Coordinating care with providers and specialists, and serving as a health warrior for members
- Navigating complex computer systems and researching insurance issues
Education
Bachelor of Music - Music Education and Voice
University of Cincinnati Conservatory of Music
Master of Music - Conducting
University of Cincinnati Conservatory of Music
Doctorate of Musical Arts - Conducting
University of Cincinnati Conservatory of Music
Skills
- Advanced proficiency in Microsoft Office suite
- Excelling in problem-solving and organizational skills
- Excellent Interpersonal and management skills
- Effective oral and written communication
- Plan management expertise
- Advanced knowledge of UHC systems
- Presentation skills
- Promotes a caring, connecting, and growing motto
Certificationsandprofessionalmemberships
- Ohio Music Teaching Certificate (K-12)
- American Choral Directors Association
- Ohio Choral Directors Association
Accomplishments
- Service Hero Winner 2022
References
References available upon request.
Timeline
Supervisor Customer Service
M&R MAOM Mountain West
01.2022 - 01.2024
On the Job Trainer, Compliance Champion & Advocate4Me Rep
UnitedHealthcare Group
01.2020 - 01.2022
Bachelor of Music - Music Education and Voice
University of Cincinnati Conservatory of Music
Master of Music - Conducting
University of Cincinnati Conservatory of Music
Doctorate of Musical Arts - Conducting
University of Cincinnati Conservatory of Music
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