Joi Russell
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Benefits Verification Specialist
Caremetx (Cornerstone Staffing- Temp)
12.2023 - Current
- Utilized BVS to gather information about the patient's benefits and accurately document them through data entry and/or appropriate forms
- Documenting and initiating prior authorization process, claims appeals, etc.
- Verification process including electronic validation of pharmacy coverage and medical eligibility
- Work under the general supervision of an Operations Manager to contact insurance companies and verify patient-specific benefits for the programs administered
- Built relationships with vendors to foster quality service delivery.
PHARMACY TECHNICIAN
Walgreens Specialty Pharmacy
01.2023 - 10.2023
- Guard customer confidentiality in accordance with HIPPA laws and violations
- Monitor medication levels and restock shelves as orders arrive
- Perform entry, filling, meet and exceed daily productivity goals, including high call volumes
- Apply problem solving skills to resolve customer inquiries and disputes
- Implement insurance and billing procedures to process prescriptions for medicare/medicaid claims and utilizing COB
Lead Mobile Expert
T-Mobile
07.2021 - 02.2023
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Apply problem solving skills to resolve customer inquiries and disputes.
- Answer incoming calls daily utilizing a courteous manner to collect information and identify customer needs.
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Became skilled with and consistently used digital tools in interactions and onboarding to actively demonstrate technology.
COSMETOLOGIST
European Wax Center
07.2020 - 06.2021
- Execute full body waxing services using hard wax
- Build relationships with guests and clientele
- Perform services in a prompt and meticulous manner
- Retained product knowledge to properly inform guest
- Surpassed daily, weekly, and monthly sales targets.
TEAM LEAD
Walgreens
08.2017 - 11.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Evaluated customer needs and feedback to drive product and service improvements.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers
Education
Online Course, West Virginia, Pharmacy Technician Program -
Martinsburg College
05.2022
Advanced Studies Diploma received June 2017 -
Green Run High
Virginia Beach, VA06.2017
Skills
- Adaptability
- Analytical Reasoning
- Interpersonal Communication
- Common operating software's
- Medical terminology
- Workflow Optimization
Certification
Certified Pharmacy Technician (CPhT), 05/01/22
Timeline
Benefits Verification Specialist
Caremetx (Cornerstone Staffing- Temp)
12.2023 - Current
PHARMACY TECHNICIAN
Walgreens Specialty Pharmacy
01.2023 - 10.2023
Lead Mobile Expert
T-Mobile
07.2021 - 02.2023
COSMETOLOGIST
European Wax Center
07.2020 - 06.2021
TEAM LEAD
Walgreens
08.2017 - 11.2019
Online Course, West Virginia, Pharmacy Technician Program -
Martinsburg College
Advanced Studies Diploma received June 2017 -
Green Run High
Certified Pharmacy Technician (CPhT), 05/01/22
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