Joia Rogers
Lewisville,TX
Summary
Mental Health Professional dedicated to enhancing mental wellness and resilience across diverse populations. Proven Discharge Planner recognized for high productivity and effective task execution. Expertise in patient advocacy, discharge planning, and interdisciplinary collaboration. Focused on improving patient outcomes through strategic coordination and support services.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Discharge Planner
Perimeter Behavioral Hospital of Arlington
Arlington, TX
03.2025 - Current
- Coordinated patient discharge planning with multidisciplinary teams.
- Assessed patient needs and created comprehensive discharge plans.
- Facilitated communication between patients, families, and healthcare providers.
- Developed resources for community services and follow-up care.
- Monitored compliance with regulatory requirements for discharge processes.
- Provided education to patients on post-discharge care instructions.
- Resolved issues related to discharge barriers and transitional care.
- Participated in multidisciplinary team meetings when determining appropriate levels of care prior to discharge.
- Conducted assessments to assess patient's level of functioning and identify appropriate resources upon discharge.
- Educated families on available resources in order to help them better understand their loved one's diagnosis and treatment plan before being discharged from the hospital.
Intake Specialist
Perimeter Behavioral Hospital of Arlington
Arlington, Texas
03.2024 - 03.2025
- Conducted initial assessments and screenings for incoming patients.
- Coordinated patient referrals with healthcare providers and insurance companies.
- Maintained accurate and confidential patient records in electronic systems.
- Provided support during crisis situations, ensuring patient safety and comfort.
- Educated patients about hospital policies and procedures upon admission.
Treatment Coordinator
TMS Neurosolutions LLC
Plano, Texas
02.2017 - 05.2021
- Fulfill a critical role of executing treatment plans generated by the Physician; ascertain all patients fulfill their appropriate and well-scrutinized health programs
- Independently and diligently administer specified clinical treatments following established procedures and protocols
- Monitor and evaluate patient progress through comprehensive documentation following alignment with health objectives and serving as a future reference resource
- Assess patients by utilizing psychological scales; rate, report and distribute results to update physicians weekly
- Ensure a complete patient recovery by sustaining a therapeutic milieu and implementing treatment plans, leading to positive remission
- Accomplishment: Generated an 85% overall remission rate with the given patient load, resulting in the achievement of the highest response rate within the company for 2019
- Exceeded the 90% goal for remission rates and patient satisfaction
- Successfully supported the branch in accomplishing the highest remission rate, leading to well-deserved company recognition
Customer Service Representative
The CMI Group
Carrollton, Texas
10.2016 - 02.2017
- Instituted optimum frontline support and first-rate customer experience via prompt issue resolution, inquiry response, and value-added interaction empathy, drive, tenacity, and enthusiasm.
ABA Therapist
Butterfly Effects LLC
06.2016 - 02.2017
- Executed proficiency in applying specific behavioral methods to support people with intellectual or behavioral disabilities
- Optimized the Applied Behavioral Analysis (ABA) to execute psychological, behavioral and social goals for individuals affected by Autism Spectrum Disorder
- Adequately assisted patients to develop social and life skills while facilitating independence via a systematic approach based on ABA
- Coordinated with immediate relatives and relayed at-home methodologies to ensure the efficiency of a strong support system
Psychiatric Technician
Medical Center of McKinney
McKinney, Texas
10.2015 - 04.2016
Behavioral Health Technician
Kingwood Pines Hospital
Kingwood, Texas
10.2014 - 08.2015
Education
Master of Science - Psychology
Southern New Hampshire University
Manchester, New Hampshire06-2024
BACHELOR OF ARTS - PSYCHOLOGY
Grambling State University
Grambling, La.01.2014
Skills
- Patient Rapport
- Case Management
- Relationship Building
- Process Improvement
- Clinical Documentation
- Sound Clinical Judgment
- Robust Interpersonal Skills
- Organization & Multitasking
- Critical & Analytical Thinking
- Coordination and Teamwork
- Safe Patient Care Techniques
- Implementation
- Health & Regulatory Compliance
- Conscientious Clinical Operations
- Microsoft Office (Word, Excel, PowerPoint)
Languages
English, Native
Certification
CPR Certified
Timeline
Discharge Planner
Perimeter Behavioral Hospital of Arlington
03.2025 - Current
Intake Specialist
Perimeter Behavioral Hospital of Arlington
03.2024 - 03.2025
Treatment Coordinator
TMS Neurosolutions LLC
02.2017 - 05.2021
Customer Service Representative
The CMI Group
10.2016 - 02.2017
ABA Therapist
Butterfly Effects LLC
06.2016 - 02.2017
Psychiatric Technician
Medical Center of McKinney
10.2015 - 04.2016
Behavioral Health Technician
Kingwood Pines Hospital
10.2014 - 08.2015
Master of Science - Psychology
Southern New Hampshire University
BACHELOR OF ARTS - PSYCHOLOGY
Grambling State University