Rosa Estrada
St Petersburg,FL
Summary
Experienced and compassionate Case Manager/Counselor in Human Services. Extensive background in behavioral health, substance abuse, client support, parent education/child development, and home visiting. Strong written and verbal skills in English and Spanish, embodying cultural awareness and sensitivity. Skilled in motivational interviewing. Adept documentation and organizational skills, meeting benchmarks set by program and funders. Knowledgeable in administering assessments and community resources. Capable of easily building client rapport, achieving high client retention and satisfaction of services.
Overview
12
12
years of professional experience
Work History
Discharge Planner
Eleos Wellness
2025.11 - 2026.02
- Served baker-acted minors in a mental health crisis unit.
- Met daily with psychiatrist and treatment team to discuss client progress and discharge.
- Created discharge plans, providing mental health appointments, referrals and community resources.
- Kept parents abreast of patient admission, court order submissions, patient progress, and discharge plan.
- Formerly PEMHS
Parent Educator (Bilingual)
Healthy Start Coalition - (PAT+ Parenting Program
2018.06 - 2025.02
- Served substance abuse population, providing support and resources regarding substance related issues within the families.
- Provided in-home services educating prenatal and new mothers on the growth and development of their babies (0-3).
- Provided parenting support, parent education, child developmental assessments, and mental health assessments, fostering healthy attachment and milestone achievement.
- Addressed family well-being needs, supplying referrals to community resources as deemed necessary.
Behavioral Health Technician
Westcare Foundation
2017.06 - 2018.04
- Monitored residents' daily activities in a DOC residential drug rehabilitation setting, ensuring adherence to treatment plan.
- Provided one-on-one counseling and support to residents, facilitating progress and personal growth.
- Assisted in crisis intervention, employing de-escalation techniques effectively.
College Student
University of South FL
2014.08 - 2016.12
● Attended USF as a college student only.
● Graduated with my BA in Psychology in December 2016.
Education
Bachelor of Arts - Psychology
University of South Florida (USF)
Associate of Arts - Psychology
St Petersburg College (SPC)
Skills
- Case management and documentation proficiency
- Addiction Counseling
- Time Management and Organizational skills
- Trauma-informed care
- Bilingual in English and Spanish
- Cultural wareness and sensitivity
- Client empowerment
- Rapport building
- Crisis intervention
- Referral coordination
- Adept at treatment and discharge planning
- Verbal and written communication
Timeline
Discharge Planner
Eleos Wellness
2025.11 - 2026.02
Parent Educator (Bilingual)
Healthy Start Coalition - (PAT+ Parenting Program
2018.06 - 2025.02
Behavioral Health Technician
Westcare Foundation
2017.06 - 2018.04
College Student
University of South FL
2014.08 - 2016.12
Bachelor of Arts - Psychology
University of South Florida (USF)
Associate of Arts - Psychology
St Petersburg College (SPC)