Joie Hulse
Summary
Communicative Senior Analyst with strong project management and relationship building talents. Gifted to assess business processes and inefficiencies. I aim to create and communicate a positive, encouraging, and productive work environment with my team members and across the enterprise. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Senior Analyst, Project Manager
CVS Health
11.2022 - 10.2023
- Project support and management for multiple projects: leading/managing the projects with planning, coordination, development, and implementation while prioritizing work, resources and time, ensuring all deliverable and due dates are met
- Evaluation of project risks, solutions, and increased outcomes
- Delivery of business cases, solutions, and outcomes to senior executive leadership
- Transformation and Innovation: successfully led several initiatives, including analysis of current processes and trends to identify gaps and potential efficiencies and recommend enhancements; ongoing maintenance of projects
- Implementation/management of offshore nurse teams and onshore support teams to process administrative tasks, including oversight of production efficiencies, TAT and quality compliance goal metrics
- Ongoing supervision and clinical support to offshore staff completing move to the left work ensuring process adherence, quality and regulatory compliance goals meet expectations
- Collaboration with outside vendor data scientists for CDS (clinical decision summary) build, iteration, and output review
- Synthesized multiple sources of data and large data sets to develop reports, tools and metrics
- Determined operational objectives by studying business functions and evaluating output requirements and formats
- Developed actionable roadmaps for improving workflows and processes
- Analyzed data from various sources to identify trends and patterns
- Participated in regular meetings with management to assess and address issues and identify and implement improvements
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools
Data and Analytics Consultant
CVS Health
11.2021 - 11.2022
UM/QM Nurse Associate
Aetna/CVS Health
11.2007 - 11.2021
- Implementation/Process Development of the Medicare Letter Team; created work processes and Job Aid; audit of case review and correspondence
- Member of the Medicare Denial Reason work group, collaborating with peer nurses, Medical Directors and compliance for clinical review criteria to update and develop decision reasons
- Clinical precertification reviews; SME of outbound correspondence, complex spine, and obesity surgery reviews
- Preceptor for Clinical Review Precertification teams; developed the Precepting Syllabus
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations
Director of Nursing/Wellness
Bellingham Retirement Community
06.2002 - 09.2007
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines
- Implemented and directed clinical services and operations to deliver competent, quality care
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary
- Explained policies, procedures and services to residents and family members
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation
Director of Home Health Custodial Care Services
Innovative Health
04.2000 - 06.2002
- Developed policies and procedures for providing home health custodial care services in accordance with state and federal regulations
- Directed and supervised custodial care staff, including hiring and training new personnel
- Conducted patient assessments to identify needs and develop individualized care plans
- Served as a liaison between patients' families and caregivers involved in their care
- Performed administrative duties such as scheduling appointments, preparing reports, maintaining records, ordering supplies
- Discussed job performance problems with employees, identifying causes and issues to find solutions
- Actively participated in community outreach initiatives aimed at raising awareness about available resources for individuals receiving home health care services
Education
Vocational Nursing -
Amarillo College
Skills
- Project Management
- Team Building
- Communication
- Problem-solving
- Performance Monitoring
- Client Management
- Stakeholder Communication
- Data Analysis
Personal Information
Title: Senior Analyst, Project Manager
Affiliations
- Church Board Member, Missions Committee, Choir, and Children's Church Leader
Accomplishments
- Met with CVS leadership to create the 360-review process, providing information on staff achievements and positive attributes for year-end reviews. Selected to present this process to leaders/management.
- Provided weekly team review of the Heart at Work Behaviors focusing on each individual behavior and how it applies to our daily work.
References
References available upon request.
Timeline
Senior Analyst, Project Manager
CVS Health
11.2022 - 10.2023
Data and Analytics Consultant
CVS Health
11.2021 - 11.2022
UM/QM Nurse Associate
Aetna/CVS Health
11.2007 - 11.2021
Director of Nursing/Wellness
Bellingham Retirement Community
06.2002 - 09.2007
Director of Home Health Custodial Care Services
Innovative Health
04.2000 - 06.2002
Vocational Nursing -
Amarillo College